Technical Support Specialist
Salary undisclosed
Checking job availability...
Original
Simplified
About the Role:
Are you a natural problem-solver who thrives on helping others succeed? Join our team as a Technical Support Specialist and become a vital part of a mission-driven company. You’ll troubleshoot and resolve customer equipment issues with care, ensuring seamless operations for our clients.
Your Key Responsibilities:
- Diagnose and resolve customer-reported technical issues, escalating to vendors as needed.
- Monitor equipment performance and uptime, taking proactive action to address concerns.
- Collaborate with manufacturers and on-site technicians to ensure swift resolution of issues.
- Communicate effectively with customers and field technicians via Zoom.
- Follow up with equipment manufacturers, network providers, and internal teams to resolve outstanding tickets.
- Participate in daily stand-up meetings and collaborate with team members to optimize support processes.
What We’re Looking For:
Education: Associate's or Bachelor’s degree in EE, ECE, Computer Science, or Information Technology preferred.
Experience: Minimum 2 years in a technical support or help desk role, working with business users and developers to enhance application processes.
Technical Skills:
- Ethernet network access, IP routing, and VPN setup.
- Experience with wireless carriers, managing data lines, and provisioning accounts.
- Database knowledge and the ability to create schedule reporting.
- Basic understanding of electricity and electronics.
Soft Skills: Customer service excellence, attention to detail, flexibility, and quality focus.
Other Requirements:
- Availability for after-hours rotations, including nights and weekends.
- A conducive remote working environment with a stable internet connection and minimal noise.
- Strong verbal and written communication in English.