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- Relevant experience in Service Desk Analyst with a strong customer interaction experience
- Good troubleshooting skills
- Exposure to Active Directory, DNS, DHCP, and VPN
- Willing to work in a 24x7 environment and provide weekend coverage, if needed.
- Ability to multitask in a fast-paced environment.
- Excellent ability to learn and articulate technical concepts.
- Strong active listening skills and excellent written and oral communication skills
- Excellent Customer Service Orientation
- Strong attention to detail when communicating with customers.
- Ability to empathize with customers and convey confidence.
- Bachelor's degree in computer science engineering (or related technical discipline)