goFLUENT Philippines, Inc. is a leading provider of language and communication solutions for global enterprises. With a focus on delivering exceptional customer service and support, we are committed to helping our clients achieve their business objectives through effective cross-cultural communication. Join our team and be a part of our continued growth and success.
About the role
As the Global Operations Manager at goFLUENT Philippines, Inc., you will oversee the smooth and efficient operation of our global customer service and support teams. This full-time position is based in Quezon City, Metro Manila, and offers the opportunity to work for a dynamic and innovative company that is transforming the way businesses communicate across borders.
What will you do
- Lead & Inspire: Manage a diverse team of trainers worldwide, ensuring high-quality lesson delivery on a large scale.
- Drive Performance: Oversee KPIs, provide ongoing feedback, and implement performance improvement plans to help trainers reach their potential.
- Build the Team: Lead recruitment and hiring initiatives to bring in the best talent from around the world.
- Ensure Compliance & Excellence: Monitor and maintain trainer standards, ensuring consistency in lesson quality and adherence to internal policies.
- Collaborate & Problem-Solve: Coordinate with internal teams to address issues as they arise, keeping operations running smoothly.
- Review & Grow: Conduct quarterly performance evaluations and create development pathways for your trainers.
What you will need
- 3-5 Years of Managerial Experience: You’re a seasoned leader ready to motivate and guide a global team.
- Bilingual Fluency in English: You communicate effortlessly and adapt to diverse cultures.
- Strong Communication & Leadership Skills: You're skilled at fostering team spirit, even from afar.
- Adaptability & Multitasking: Thrive under changing priorities and stay cool under pressure.
- Bonus Points: Experience in teaching or multicultural work environments is a plus.
- Educational Background: Bachelor’s degree or higher preferred.
What we offer
- The opportunity to work with amazing colleagues who truly care about each other and from whom you can learn and teach.
- The opportunity to interact in a diverse company culture with colleagues from more than 20 countries.
- The experience of joining a high growth/high traction organization, working in an international, young and cheerful environment.
- Constant training and access to learning all the languages offered within our platform.
Be a part of a workplace that encourages growth, celebrates your uniqueness, and empowers everyone with an equal voice, but its not just a click away! We need your resume to start with!!
If you want to know more, watch our video to discover goFLUENT in the words of our own global family: https://www.gofluent.com/es-es
Apply now to become the Global Operations Manager at goFLUENT Philippines, Inc.