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Tech Support Analyst

Salary undisclosed

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Job Title: Tech Support Analyst

Location: Remote (Philippines)

Company Overview:

Ethos BeathChapman is a forward-thinking organisation committed to delivering innovative solutions and exceptional service. We are seeking a dedicated Tech Support Analyst to join our team and play a vital role in ensuring our systems support the needs of our users efficiently.

Job Summary:

As a Tech Support Analyst, you will be the systems champion, providing Level 1 & 2 support to our users. You will be responsible for improving our systems, software, and processes while also acting as a trainer to enhance user competence. This role requires a proactive individual who is eager to learn and adapt to new technologies.

Key Responsibilities:

Systems Champion

  • Provide Level 1 & 2 support to users, addressing and resolving systems-related issues promptly.
  • Ensure systems are accurate, efficient, and aligned with business needs, facilitating smooth operations.

Improve Systems and Software

  • Review Standard Operating Procedures (SOPs), identify gaps, and propose innovative solutions using appropriate systems and technologies.
  • Demonstrate a strong desire to learn new technologies and explore options to streamline processes throughout the organisation.

Recognized Trainer

  • Communicate best practices and advocate for correct user behavior to enhance system utilisation.
  • Conduct monthly training sessions for both new joiners and existing staff to improve their technical skills and system knowledge.

Qualifications:

  • Relevant experience in tech support or a similar role.
  • Strong problem-solving skills and a proactive approach to improving systems and processes.
  • Excellent communication skills, with the ability to explain technical concepts in an accessible manner.
  • Willingness to learn and adapt to new technologies.
  • Ability to work effectively in a remote environment.

We Offer:

  • A flexible and remote work environment.
  • Opportunities for professional growth and skill development.
  • A collaborative and supportive team culture.

If you are passionate about technology, enjoy problem-solving, and want to make a meaningful impact in an organisation, we would love to hear from you!

How to Apply:

Please submit your resume and a cover letter detailing your experience and how it aligns with our needs.