Guest Services Agent
Salary undisclosed
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Job Description
PRIMARY RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
- To be multi-functional equipped with skills in reception and cashiering operations. Guest Services Agents are also trained in different areas of basic hotel operations such as Guest Relations, Concierge, Reservation, F&B, etc.
- Ensure that all registration cards of check-in’s are properly and accurately updated in the computer system.
- Ensure that all foreign exchange transactions are inputted in the system and are issued corresponding receipts.
- Ensure that the cash float is balanced and accounted for the end of each shift.
- Ensure the accuracy of all financial transactions.
- Ensure that all city ledger check-outs are with complete supporting documents.
- Ensure that all foreign exchange transactions have been inputted in the system and all have been issued corresponding receipts.
- Ensure that all endorsements to the next shifts are made clearly in the endorsement logbook.
- Resolve traces in the computer.
- Ensure that the cash float is balanced and is accounted for the end of each shift.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates.
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Bachelor degree in Hotel Management or any relevant discipline
- Minimum of 1 year in related capacity
- Have excellent English communication skills both in written and spoken possess professional disposition with excellent communication and interpersonal skills
Job Description
PRIMARY RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
- To be multi-functional equipped with skills in reception and cashiering operations. Guest Services Agents are also trained in different areas of basic hotel operations such as Guest Relations, Concierge, Reservation, F&B, etc.
- Ensure that all registration cards of check-in’s are properly and accurately updated in the computer system.
- Ensure that all foreign exchange transactions are inputted in the system and are issued corresponding receipts.
- Ensure that the cash float is balanced and accounted for the end of each shift.
- Ensure the accuracy of all financial transactions.
- Ensure that all city ledger check-outs are with complete supporting documents.
- Ensure that all foreign exchange transactions have been inputted in the system and all have been issued corresponding receipts.
- Ensure that all endorsements to the next shifts are made clearly in the endorsement logbook.
- Resolve traces in the computer.
- Ensure that the cash float is balanced and is accounted for the end of each shift.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates.
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Bachelor degree in Hotel Management or any relevant discipline
- Minimum of 1 year in related capacity
- Have excellent English communication skills both in written and spoken possess professional disposition with excellent communication and interpersonal skills