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- Manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.
- Handling operations, daily follow up with Carrier/Agents for shipments arrival date.
- Follow up shipping instructions and coordinate shipments with Customers.
- Prepare shipping instructions and coordinate shipments with shipping lines.
- Maintaining the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs
- Able to deal with shippers/consignees requirements
- Able to deal with truckers and customs clearance brokers
- Able to deal with agents worldwide
- Explore new fields of business development
- Maintaining good relations with shipping Lines and clients
- Develops people to their highest potential through necessary training and performance management
- Responsible for ensuring cross training for all positions is complete and documented
- Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines
- Able to take ownership of complaint and queries and proactively following through to resolutions
- Must possess Bachelor's/College Degree in any course
- Has more than 8 years’ experience in the business-related work experience specifically in the import and export business / trucking and deliveries
- Prior experience in big global freight forwarding companies
- Knowledgeable in the IMPEX process, prioritize the ones with is familiar with global forwarding process
- Knowledgeable in local regulations
- Good coordination in forwarders and brokers.
- With ability to deal with client or must be client-oriented
- Has experience in sales or customer service
- Has experience in business development
- Strong experience and knowledge on all modes of delivery such as trucking, airline, shipping
- Managerial skills, problem-solving, Leadership, Customer Service, Planning & Organizing, Negotiation skills.
- Excellent computer skills, advanced office applications and other computer softwares
- Excellent English skills or communication skills is a plus
- Experienced with handling general cargo shipments and all related issues
- Have the ability to handle issues with any partner in this business (shipping line, cargo owners, brokers and involved authority).
- Ability to find new clients and have the skills to communicate with them.
- Manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.
- Handling operations, daily follow up with Carrier/Agents for shipments arrival date.
- Follow up shipping instructions and coordinate shipments with Customers.
- Prepare shipping instructions and coordinate shipments with shipping lines.
- Maintaining the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs
- Able to deal with shippers/consignees requirements
- Able to deal with truckers and customs clearance brokers
- Able to deal with agents worldwide
- Explore new fields of business development
- Maintaining good relations with shipping Lines and clients
- Develops people to their highest potential through necessary training and performance management
- Responsible for ensuring cross training for all positions is complete and documented
- Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines
- Able to take ownership of complaint and queries and proactively following through to resolutions
- Must possess Bachelor's/College Degree in any course
- Has more than 8 years’ experience in the business-related work experience specifically in the import and export business / trucking and deliveries
- Prior experience in big global freight forwarding companies
- Knowledgeable in the IMPEX process, prioritize the ones with is familiar with global forwarding process
- Knowledgeable in local regulations
- Good coordination in forwarders and brokers.
- With ability to deal with client or must be client-oriented
- Has experience in sales or customer service
- Has experience in business development
- Strong experience and knowledge on all modes of delivery such as trucking, airline, shipping
- Managerial skills, problem-solving, Leadership, Customer Service, Planning & Organizing, Negotiation skills.
- Excellent computer skills, advanced office applications and other computer softwares
- Excellent English skills or communication skills is a plus
- Experienced with handling general cargo shipments and all related issues
- Have the ability to handle issues with any partner in this business (shipping line, cargo owners, brokers and involved authority).
- Ability to find new clients and have the skills to communicate with them.