Customer Service Representative - Shopify Expert (ZR_20276_JOB)

This is a remote position.

Job Highlights

Contract: Independent Contractor

Work Schedule: Monday to Friday 2pm - 6pm UK time (GMT)

Job Overview

As a Customer Service Representative, you will be the key point of contact for customer questions and issues coming through email, social media, and their Shopify store. Leveraging your stellar written communication abilities, you'll provide thoughtful, branded responses and troubleshoot order issues to resolve problems quickly.

This is a work-from-home opportunity with a flexible schedule, though coverage is needed during standard UK business hours. As the company grows in the US, the role may expand to full-time with potential for specialization.

Key Responsibilities

• Respond to customer inquiries timely over email/chat platforms
• Log and track issues in centralized platform, routing to internal teams as needed
• Investigate orders and troubleshoot problems, refunding/replacing items if warranted
• Suggest process improvements based on customer feedback patterns
• Uphold company tone and branding in all communications
  
  

Requirements

• 1+ years in customer service or support role
• Excellent written and verbal English skills
• Strong customer focus and problem-solving mindset
• Experience with Shopify platform a plus
• Passion for beauty/fragrance industry preferred
• Self-motivated and organized
• it would be beneficial for the candidate to have experience with or knowledge of using a customer service platform, such as Zendesk or a similar one like Gorgias
  
  

Benefits

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Steady freelance job
  
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20276_JOB

This is a remote position.

Job Highlights

Contract: Independent Contractor

Work Schedule: Monday to Friday 2pm - 6pm UK time (GMT)

Job Overview

As a Customer Service Representative, you will be the key point of contact for customer questions and issues coming through email, social media, and their Shopify store. Leveraging your stellar written communication abilities, you'll provide thoughtful, branded responses and troubleshoot order issues to resolve problems quickly.

This is a work-from-home opportunity with a flexible schedule, though coverage is needed during standard UK business hours. As the company grows in the US, the role may expand to full-time with potential for specialization.

Key Responsibilities

• Respond to customer inquiries timely over email/chat platforms
• Log and track issues in centralized platform, routing to internal teams as needed
• Investigate orders and troubleshoot problems, refunding/replacing items if warranted
• Suggest process improvements based on customer feedback patterns
• Uphold company tone and branding in all communications
  
  

Requirements

• 1+ years in customer service or support role
• Excellent written and verbal English skills
• Strong customer focus and problem-solving mindset
• Experience with Shopify platform a plus
• Passion for beauty/fragrance industry preferred
• Self-motivated and organized
• it would be beneficial for the candidate to have experience with or knowledge of using a customer service platform, such as Zendesk or a similar one like Gorgias
  
  

Benefits

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Steady freelance job
  
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20276_JOB