Institutional Banking Group - Marketing and Customer Service Officer (Japan Desk)

The Japan Help Desk is established for Japan Desk’s individual clients and tasked 1. providing customer service support for the bank products and services, 2.managing marketing campaignsand whenever appropriate, 3. selling other bank products and services.

The Marketing and Customer Service Officer is expected to be very knowledgeable about the bank products and services, including account-opening requirements, policies and processes, and familiar with branch operations.

Responsibilities:

1. Handles and provides quality fulfillment to customer inquiries, requests, concerns.

2. Escalates customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.

3. Submits required reports and documentation to immediate superior regarding inquiries, requests and concerns received.

4. Strictly adheres to standard Bank policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.

5. Handle appointments with existing and prospective customers in coordination with the Team

6. Provide the necessary logistics for transaction signing events with Corporate Communications and/or Corporate Planning Division and the media.

7. Provide support to the iDesks Head and Team Head in their marketing activities in the field or in-house by taking down Minutes of Meetings, including follow-ups on agreed deliverables from customers.

8. Files, reads and circulates all press releases relating to Team and customer activities and relevant items therein deemed to be useful information for the Team.

9. Create and manage a reliable database.

10. Maintains an organized workstation, office equipment, supplies and tools.

11. Performs other duties as maybe assigned from time to time.

Qualifications:

• Bachelor's degree graduate with at least 1 year contact experience
• Experience in the banking industry is an advantage
• Skilled in Problem solving, decision making, organization skills, negotiation skills and conflict management skills
• N1 Japanese language proficiency or Japanese professionals who can speak english

The candidates must be willing to work onsite in Makati.

The Japan Help Desk is established for Japan Desk’s individual clients and tasked 1. providing customer service support for the bank products and services, 2.managing marketing campaignsand whenever appropriate, 3. selling other bank products and services.

The Marketing and Customer Service Officer is expected to be very knowledgeable about the bank products and services, including account-opening requirements, policies and processes, and familiar with branch operations.

Responsibilities:

1. Handles and provides quality fulfillment to customer inquiries, requests, concerns.

2. Escalates customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.

3. Submits required reports and documentation to immediate superior regarding inquiries, requests and concerns received.

4. Strictly adheres to standard Bank policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.

5. Handle appointments with existing and prospective customers in coordination with the Team

6. Provide the necessary logistics for transaction signing events with Corporate Communications and/or Corporate Planning Division and the media.

7. Provide support to the iDesks Head and Team Head in their marketing activities in the field or in-house by taking down Minutes of Meetings, including follow-ups on agreed deliverables from customers.

8. Files, reads and circulates all press releases relating to Team and customer activities and relevant items therein deemed to be useful information for the Team.

9. Create and manage a reliable database.

10. Maintains an organized workstation, office equipment, supplies and tools.

11. Performs other duties as maybe assigned from time to time.

Qualifications:

• Bachelor's degree graduate with at least 1 year contact experience
• Experience in the banking industry is an advantage
• Skilled in Problem solving, decision making, organization skills, negotiation skills and conflict management skills
• N1 Japanese language proficiency or Japanese professionals who can speak english

The candidates must be willing to work onsite in Makati.