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Job Purpose:
The Data Analyst will be responsible for driving customer experience transformation by managing reporting and analytics through strategic data driven approach and deep data insighting. The role is heavily involved in Data analysis and Insighting, Data Visualization and Reporting, and Data Management.
Responsibilities:
- Design and develop effective reporting content for the department such as but not limited to dashboard, SharePoint needed to visualize BI to the rest of the organization and make appropriate recommendations that will positively impact operational efficiency and effectiveness
- Maintain and ensure data integrity and accuracy of the data within the reporting environment • Analyze business units' activities and trends and compare analyses against the service standards and best practices
- Present findings and work with the business unit leaders and other stakeholders to identify and implement strategies that will address tactical and strategic goals
- Analyze trends and recommend adjustments for addressing and/or capitalizing on trends
- Develop and roll-out new recurring reporting utilizing various tools available as required by the business
- Develop ad-hoc reporting that will be used by the department
- Present, communicate, document, and manage expectations regarding project and business strategies, statuses and key decisions
- Develop and define predictive analytics for all customer interactions across all customer service channels/touchpoints and provide deep dive insights and recommendations
Requirements:
- At least three 3 years of work experience focused on Data Modelling & Visualization, Data Analysis & Automation, Business Intelligence, Statistical Analysis, programming (via Python) and relational databases such as MySQL, MS-SQL
- Experience presenting data for stakeholders using Tableau or PowerBI
- Graduate of any course related to Computer Science, Statistics, Data Science and Industrial Engineering
- Six Sigma Training (Yellow Belt or Green Belt, Lean Six Sigma) is an advantage
- Canidate must be willing to be assigned in MOA Square, Pasay City