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E-commerce Manager
Our company:
STERRY is a Growth Marketing Agency focused on Crowdfunding, Advertising, PR & Creatives Solutions. Since inception, we've helped our clients raise $25M+ USD in direct trackable revenue through online channels such as crowdfunding or e-commerce. We work seamlessly to push through client’s limitations and think not just about the client’s brand, e-commerce, and marketing. Everything we do is directly translatable into online revenue.
About the role:
STERRY Limited is looking for an E-commerce Manager for a remote support setup. The candidate should be a well-rounded professional who excels at both digital marketing and operational management, with a strong focus on data analysis, customer experience, and remote team leadership. Having technical skills, project management experience, and the ability to adapt to changing market conditions is key to thriving in this role.
Additionally, effective communication, problem-solving abilities, and the capacity to foster a collaborative remote environment will ensure that the e-commerce operations are running smoothly and achieving business goals.
Qualifications: 2. Digital Marketing Knowledge3. Data-Driven Decision Making4. Project Management and Organizational Skills5. Remote Team Management and Communication Skills6. Customer Experience (CX) Management7. Adaptability and Problem-Solving8. Education and Certifications (Optional but Beneficial)9. Cultural Awareness and Global Mindset
qupYE6qzHF
Our company:
STERRY is a Growth Marketing Agency focused on Crowdfunding, Advertising, PR & Creatives Solutions. Since inception, we've helped our clients raise $25M+ USD in direct trackable revenue through online channels such as crowdfunding or e-commerce. We work seamlessly to push through client’s limitations and think not just about the client’s brand, e-commerce, and marketing. Everything we do is directly translatable into online revenue.
About the role:
STERRY Limited is looking for an E-commerce Manager for a remote support setup. The candidate should be a well-rounded professional who excels at both digital marketing and operational management, with a strong focus on data analysis, customer experience, and remote team leadership. Having technical skills, project management experience, and the ability to adapt to changing market conditions is key to thriving in this role.
Additionally, effective communication, problem-solving abilities, and the capacity to foster a collaborative remote environment will ensure that the e-commerce operations are running smoothly and achieving business goals.
Qualifications: 2. Digital Marketing Knowledge3. Data-Driven Decision Making4. Project Management and Organizational Skills5. Remote Team Management and Communication Skills6. Customer Experience (CX) Management7. Adaptability and Problem-Solving8. Education and Certifications (Optional but Beneficial)9. Cultural Awareness and Global Mindset
- Experience in E-Commerce Management
- Years of experience: Typically, 3-5 years of experience in managing e-commerce operations, including overseeing digital sales channels, optimizing product listings, and managing online stores (e.g., Shopify)
- E-commerce platforms expertise: Proficiency in managing and optimizing popular e-commerce platforms like Shopify
- Sales strategy development: Experience in developing and implementing sales strategies, product pricing strategies, promotions, and understanding customer behavior to drive sales
- SEO (Search Engine Optimization): Knowledge of optimizing product listings and content for search engines to improve organic traffic and visibility
- PPC Advertising (Pay-Per-Click): Experience in running paid ad campaigns through platforms like Google Ads, Facebook/Instagram/ TikTok Ads, Amazon Ads, and other relevant digital advertising tools
- Email marketing: Understanding of email marketing automation and tools like Klaviyo to drive repeat purchases, promotions, and customer retention
- Social media marketing: Ability to manage social media accounts, including organic content strategies, paid ads, and engagement tactics across platforms such as Instagram, Facebook, TikTok, X(Twitter), LinkedIn, etc
- Analytics tools proficiency: Ability to work with Google Analytics, Klaviyo, or e-commerce platform-specific analytics tools to track and analyze data related to customer behavior, website performance, sales funnels, and marketing campaigns
- Key performance indicators (KPIs): Experience in identifying, tracking, and optimizing KPIs such as conversion rate, customer acquisition cost, average order value, cart abandonment rate, and customer lifetime value
- Project management tools: Proficiency in remote collaboration and project management tools like Trello. The e-commerce manager should be capable of organizing workflows, managing deadlines, and assigning tasks to team members across different time zones
- Task delegation: Experience in delegating tasks to virtual teams, including customer service representatives, content creators, designers, and developers
- Multi-tasking: Ability to manage multiple priorities simultaneously, from daily operational tasks to long-term strategic planning
- Team leadership: Ability to lead, motivate, and manage remote teams effectively. This includes fostering a collaborative environment and ensuring productivity without the need for constant supervision
- Communication: Strong written and verbal communication skills, especially for remote setups. Since remote teams may be spread across different time zones and locations, clear communication is vital to ensure that objectives are understood and met
- Collaboration with cross-functional teams: The ability to work remotely with designers, developers, content creators, and customer service teams to ensure that all elements of the e-commerce business function well together
- Customer service knowledge: Experience in managing customer support processes, ideally in a remote setting. This includes handling complaints, returns, and refunds efficiently while maintaining a positive customer experience
- User experience (UX): Familiarity with optimizing the user experience on e-commerce websites to improve usability, reduce friction points, and enhance the customer journey from browsing to checkout
- Personalization: Knowledge of creating personalized experiences for customers using data, such as tailored product recommendations, custom promotions, or targeted email campaigns
- Creative problem-solving: The ability to address challenges like website downtime, supply chain disruptions, or changes in consumer demand quickly and effectively
- Adaptability: A successful e-commerce manager must stay current with evolving trends in digital marketing, e-commerce tools, consumer behavior, and the competitive landscape
- Agility in a fast-paced environment: Since e-commerce operates 24/7, the ability to stay agile and adapt to changes or disruptions in the market is important
- Bachelor’s degree: A degree in business, marketing, e-commerce, computer science, or a related field can be beneficial but isn’t always necessary if the individual has solid experience in the industry
- Certifications: E-commerce or digital marketing certifications
- Global market understanding: If working with international customers or teams, understanding cultural differences, consumer behavior across regions, and currency and tax considerations can be helpful
- Time zone management: Comfort with managing team members across different time zones and understanding the intricacies of working remotely with people in different countries or regions
- Market focus: Germany, France, Denmark, and the Netherlands
qupYE6qzHF
E-commerce Manager
Our company:
STERRY is a Growth Marketing Agency focused on Crowdfunding, Advertising, PR & Creatives Solutions. Since inception, we've helped our clients raise $25M+ USD in direct trackable revenue through online channels such as crowdfunding or e-commerce. We work seamlessly to push through client’s limitations and think not just about the client’s brand, e-commerce, and marketing. Everything we do is directly translatable into online revenue.
About the role:
STERRY Limited is looking for an E-commerce Manager for a remote support setup. The candidate should be a well-rounded professional who excels at both digital marketing and operational management, with a strong focus on data analysis, customer experience, and remote team leadership. Having technical skills, project management experience, and the ability to adapt to changing market conditions is key to thriving in this role.
Additionally, effective communication, problem-solving abilities, and the capacity to foster a collaborative remote environment will ensure that the e-commerce operations are running smoothly and achieving business goals.
Qualifications: 2. Digital Marketing Knowledge3. Data-Driven Decision Making4. Project Management and Organizational Skills5. Remote Team Management and Communication Skills6. Customer Experience (CX) Management7. Adaptability and Problem-Solving8. Education and Certifications (Optional but Beneficial)9. Cultural Awareness and Global Mindset
qupYE6qzHF
Our company:
STERRY is a Growth Marketing Agency focused on Crowdfunding, Advertising, PR & Creatives Solutions. Since inception, we've helped our clients raise $25M+ USD in direct trackable revenue through online channels such as crowdfunding or e-commerce. We work seamlessly to push through client’s limitations and think not just about the client’s brand, e-commerce, and marketing. Everything we do is directly translatable into online revenue.
About the role:
STERRY Limited is looking for an E-commerce Manager for a remote support setup. The candidate should be a well-rounded professional who excels at both digital marketing and operational management, with a strong focus on data analysis, customer experience, and remote team leadership. Having technical skills, project management experience, and the ability to adapt to changing market conditions is key to thriving in this role.
Additionally, effective communication, problem-solving abilities, and the capacity to foster a collaborative remote environment will ensure that the e-commerce operations are running smoothly and achieving business goals.
Qualifications: 2. Digital Marketing Knowledge3. Data-Driven Decision Making4. Project Management and Organizational Skills5. Remote Team Management and Communication Skills6. Customer Experience (CX) Management7. Adaptability and Problem-Solving8. Education and Certifications (Optional but Beneficial)9. Cultural Awareness and Global Mindset
- Experience in E-Commerce Management
- Years of experience: Typically, 3-5 years of experience in managing e-commerce operations, including overseeing digital sales channels, optimizing product listings, and managing online stores (e.g., Shopify)
- E-commerce platforms expertise: Proficiency in managing and optimizing popular e-commerce platforms like Shopify
- Sales strategy development: Experience in developing and implementing sales strategies, product pricing strategies, promotions, and understanding customer behavior to drive sales
- SEO (Search Engine Optimization): Knowledge of optimizing product listings and content for search engines to improve organic traffic and visibility
- PPC Advertising (Pay-Per-Click): Experience in running paid ad campaigns through platforms like Google Ads, Facebook/Instagram/ TikTok Ads, Amazon Ads, and other relevant digital advertising tools
- Email marketing: Understanding of email marketing automation and tools like Klaviyo to drive repeat purchases, promotions, and customer retention
- Social media marketing: Ability to manage social media accounts, including organic content strategies, paid ads, and engagement tactics across platforms such as Instagram, Facebook, TikTok, X(Twitter), LinkedIn, etc
- Analytics tools proficiency: Ability to work with Google Analytics, Klaviyo, or e-commerce platform-specific analytics tools to track and analyze data related to customer behavior, website performance, sales funnels, and marketing campaigns
- Key performance indicators (KPIs): Experience in identifying, tracking, and optimizing KPIs such as conversion rate, customer acquisition cost, average order value, cart abandonment rate, and customer lifetime value
- Project management tools: Proficiency in remote collaboration and project management tools like Trello. The e-commerce manager should be capable of organizing workflows, managing deadlines, and assigning tasks to team members across different time zones
- Task delegation: Experience in delegating tasks to virtual teams, including customer service representatives, content creators, designers, and developers
- Multi-tasking: Ability to manage multiple priorities simultaneously, from daily operational tasks to long-term strategic planning
- Team leadership: Ability to lead, motivate, and manage remote teams effectively. This includes fostering a collaborative environment and ensuring productivity without the need for constant supervision
- Communication: Strong written and verbal communication skills, especially for remote setups. Since remote teams may be spread across different time zones and locations, clear communication is vital to ensure that objectives are understood and met
- Collaboration with cross-functional teams: The ability to work remotely with designers, developers, content creators, and customer service teams to ensure that all elements of the e-commerce business function well together
- Customer service knowledge: Experience in managing customer support processes, ideally in a remote setting. This includes handling complaints, returns, and refunds efficiently while maintaining a positive customer experience
- User experience (UX): Familiarity with optimizing the user experience on e-commerce websites to improve usability, reduce friction points, and enhance the customer journey from browsing to checkout
- Personalization: Knowledge of creating personalized experiences for customers using data, such as tailored product recommendations, custom promotions, or targeted email campaigns
- Creative problem-solving: The ability to address challenges like website downtime, supply chain disruptions, or changes in consumer demand quickly and effectively
- Adaptability: A successful e-commerce manager must stay current with evolving trends in digital marketing, e-commerce tools, consumer behavior, and the competitive landscape
- Agility in a fast-paced environment: Since e-commerce operates 24/7, the ability to stay agile and adapt to changes or disruptions in the market is important
- Bachelor’s degree: A degree in business, marketing, e-commerce, computer science, or a related field can be beneficial but isn’t always necessary if the individual has solid experience in the industry
- Certifications: E-commerce or digital marketing certifications
- Global market understanding: If working with international customers or teams, understanding cultural differences, consumer behavior across regions, and currency and tax considerations can be helpful
- Time zone management: Comfort with managing team members across different time zones and understanding the intricacies of working remotely with people in different countries or regions
- Market focus: Germany, France, Denmark, and the Netherlands
qupYE6qzHF