Shared Services Specialist (Customer Service Representative)
Salary undisclosed
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Qualifications:
- A graduate of any 4-year course.
- Fresh graduates can apply.
- At least 6 months of work experience in the customer service industry/BPO experience is a plus.
- Willing to be assigned in McKinley/Eastwood.
- Familiarity with CRMs.
- Willing to work on a shifting schedule.
- With good communication and interpersonal skills.
Responsibilities:
- Serve as the contact for client interactions, addressing inquiries and concerns.
- Handle client inquiries and concerns effectively and efficiently.
- Collaborate with various departments to ensure client concerns are addressed promptly.
- Provide clients with timely updates and feedback regarding the status of their inquiries.
- Maintain and update monitoring reports.