Account Receivable Officer

Salary undisclosed

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Job Description

PRIMARY RESPONSIBILITIES:

Ensure the accuracy of all charge and credits to the various accounts and that they are properly entered on a timely basis.
Compute accurately all travel agent commissions payable and enter them on amity basis.
Ensure that accounts, statements and follow-up letters are mailed on a timely basis.
Ensure that the necessary information in regard to overdue accounts is supplied to the proper persons for follow-up.
Control by recording, posting and balancing of all advance deposits.
Respond to guests’ queries and account disputes.
Ensure that the proper amount of travel agent’ commissions is paid, and paid only to authorized travel agents.
Balance all subsidiary accounts receivable ledgers to the appropriate control accounts, monthly and prepare “AGED” trial balances of all accounts receivable ledgers.
Prepare all necessary reports in regard to accounts receivable (e.g. quarterly accounts receivable report).
Performs other duties as may be assigned.

Administrative Responsibilities

Performs duties or tasks at the best of his/her ability.
Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
Attends briefing or meeting as requested.
Attends all training requested by the hotel.
To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.,
Follows company’s rules and regulation.

Technical Responsibilities

Reports to work in prescribed uniform and well-groomed.
Reports to the supervisor at the start of the shift to receive necessary instructions.
Performs duties responsively and professionally according to standards and requirements.
To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
Equips him/herself with necessary working tools and equipment such as pen, computer, photocopiers, and others.
Greets guests and colleagues politely.
Listens to guests (external & internal) carefully and attentively in order to perform duty effectively.
Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.

Commercial Responsibilities

Communicates effectively with guest, clients, business partners and staff.
To be a good sales person to promote hotel’s image and businesses.
Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

Establishes and maintains good relations with other staff within and between other departments provides assistant to co-staff within and amongst other department in performing task to foster team work and success of the hotel.

RELATIONSHIP

Reports to unit manager or department heads if necessary.
Communicates to guests in delivering product and service.
Relates to co-staff in service and supporting departments in performance of work and service to guests.
Relates to employees of other departments for special functions and activities of the hotel.

Others

Accountabilities

Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT