Weekend Afterhours Consultant | Work from Home

Part Time, remote
All for One | CX Consulting & Services
Manila, Philippines

Salary undisclosed

Checking job availability...

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Simplified

The Afterhours Consultant is responsible for assisting the Recruitment Consultants in the branch through active call handling, simultaneous record/database updating, and email management that requires effective multi-tasking skills to ensure all job orders are filled in quickly.

Purpose

As An Afterhours Consultant, You Will:

Manage virtual reception for our client, which includes but is not limited to, handling inbound and outbound calls, responding to emails to immediately address the concern
Address all associated admin tasks like updating the record (roster) and the system diligently
Contribute to team efficiencies by accomplishing the related task, as required

Your Daily Tasks Will Include:

Assist clients in their job requests such as Job Orders or Shift Queries
Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
As requested by Branch Consultants or clients, contact and place preferred candidates
Update clients on a candidate who confirmed and who needs a replacement
Cancel candidates as requested by Branch Consultants
Fill in the vacant orders by contacting available candidates
Create placements, update client card and candidate card using the client’s existing system
Initiate calls to complete candidate’s confirmations/attendance for client rosters
Ensure the database is always updated
Complete candidates’ availability checks in preparation for consultants to do the roster
Screen resumes and book interviews as required
Conduct Reference Checks of the candidates
Screen candidates to check suitability on the job orders
Run virtual reception for offices as required
Deal with candidate’s pay queries
Liaise with Branch Consultants in a professional and timely manner
Complete tasks and email requirements in a timely manner
Collaborate well with the team by assisting in completing all other tasks as needed
Perform other duties as assigned by the client and/or management.

Minimum Qualifications:

Required Attributes

Excellent verbal and written English communication skills
Strong listening, and call-handling skills in a busy, multi-tasking environment
Proactive mindset with outstanding attention to detail
Technologically adept and highly trainable in new skills and software
Ability to manage competing deadlines and manage work pressures
Flexibility to perform other relevant tasks as required by the client

Minimum Qualifications

Exposure to working on a rotating shift (day shift, mid, graveyard, early morning), including holidays and weekends
Proficient with Microsoft Office applications (Outlook, Excel, Teams, etc.)
Experience in a BPO, call centre, or similar work setting
Background in effectively managing calls, emails, and systems (software, apps, tools) simultaneously
Working with a team and manager both onshore and offshore

Advantageous (Having The Following Is a PLUS):

Strong knowledge of CRM and VoIP phone systems
Experience in recruitment or managing employees’ roster (shift schedules)
Awareness of Australian business culture

Manage virtual reception for our client, which includes but is not limited to, handling inbound and outbound calls, responding to emails to immediately address the concern
Address all associated admin tasks like updating the record (roster) and the system diligently
Contribute to team efficiencies by accomplishing the related task, as required

Your Daily Tasks Will Include:

Assist clients in their job requests such as Job Orders or Shift Queries
Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
As requested by Branch Consultants or clients, contact and place preferred candidates
Update clients on a candidate who confirmed and who needs a replacement
Cancel candidates as requested by Branch Consultants
Fill in the vacant orders by contacting available candidates
Create placements, update client card and candidate card using the client’s existing system
Initiate calls to complete candidate’s confirmations/attendance for client rosters
Ensure the database is always updated
Complete candidates’ availability checks in preparation for consultants to do the roster
Screen resumes and book interviews as required
Conduct Reference Checks of the candidates
Screen candidates to check suitability on the job orders
Run virtual reception for offices as required
Deal with candidate’s pay queries
Liaise with Branch Consultants in a professional and timely manner
Complete tasks and email requirements in a timely manner
Collaborate well with the team by assisting in completing all other tasks as needed
Perform other duties as assigned by the client and/or management.

Minimum Qualifications:

Required Attributes

Excellent verbal and written English communication skills
Strong listening, and call-handling skills in a busy, multi-tasking environment
Proactive mindset with outstanding attention to detail
Technologically adept and highly trainable in new skills and software
Ability to manage competing deadlines and manage work pressures
Flexibility to perform other relevant tasks as required by the client

Minimum Qualifications

Exposure to working on a rotating shift (day shift, mid, graveyard, early morning), including holidays and weekends
Proficient with Microsoft Office applications (Outlook, Excel, Teams, etc.)
Experience in a BPO, call centre, or similar work setting
Background in effectively managing calls, emails, and systems (software, apps, tools) simultaneously
Working with a team and manager both onshore and offshore

Advantageous (Having The Following Is a PLUS):

Strong knowledge of CRM and VoIP phone systems
Experience in recruitment or managing employees’ roster (shift schedules)
Awareness of Australian business culture