IT Helpdesk

• Technical Operations Specialist responsibilities, but not limited to{​{:}
}
• Helpdesk End User Suppor
t
• Provide remote helpdesk support to affiliate employees. Including but not limited to supporting the following platforms{​{:
}
• } Microsoft Windows, MacOS, Android, and i
O
• S Microsoft 365, including all Microsoft 365 apps; Outlook, Teams, Excel, Word, and othe
r
• s Remote Desktop support using Connectwise Automa
t
• e Endpoint - SentineO
n
• e Proofpoi
n
• t Ado
b
• e All major browse
r
• s Other applicatio
n
• s Network suppo
r
• t Remotely assist with network maintenance, troubleshooting, modifications, and upgrades of all facilities, including its affiliates. Including, but not limited t
o
• Supporting Fortinet Fortigate Gateways, all high availability setu
p
• s Microsoft 365 Entra, Intune, Exchange Online, Purevi
e
• w Microsoft Azure serve
r
• s Migrating to new network platforms as need
e
• d Pre-Sales Suppo
r
• t Assist pre-sales engineering team, sales teams, and custome
r
• s Wi-Fi coverage heat map design using tools, such as Ekahau, and othe
r
• s Generate sample BOM lists with the assistance of the pre-sales engineering team Post-Sales Suppo
r
• t Mikrotik post-sales support to customers after they purchase a Mikrotik produ
c
• t Support other product
s
• RMA Proce
s
• s Monitor RMA reques
t
• s RMA Proce
s
• s Monitor RMA reques
t
• s Create RMAs, VR
A
• S Technical Operations Department Administrative Tas
k
• s Monitoring user/customer requests Connectwise Automate and shared inbox ema
i
• l Assistance with department process documentation, including user, network, RMA, a
n
• d support process
e
• s Assisting with Al training and validati
o
• n Assisting documenting department procedur
e
• s Other duties as assigned by the manag
e
• r The focus will be on end user and internal network monitoring and support, other responsibilities not limited to the list above will be assigned during downti
m

t
• s Proven experience in an IT Helpdesk or technical support ro
l
• e Strong understanding of computer hardware, software, and networ
k
• s Excellent problem-solving skills and attention to deta
i
• l Effective communication and interpersonal skil
l
• s Relevant certifications (e.g., CompTIA A+, Microsoft) are an advanta
g
• e Bachelor's degree in Computer Science, Information Technology, or a related field is preferr
e

ts- Competitive salary and benefits packag

e.- Opportunity for growth and career developmen

t.- Training and support to enhance technical and customer service skill

s.- Work in a dynamic and multicultural environmen