Technical Support Officer-End User Computing

Job Description

• Set up and troubleshoot meeting links, audio/video configurations, and screen-sharing functionalities.

• Perform pre-meeting tests to ensure compatibility with executive and board member devices, avoiding interruptions during sessions.

• Manage breakout rooms, recording, and other advanced features as required.

• Wi-Fi and Network Connectivity Support

• Provide technical assistance for online meetings on platforms such as Microsoft Teams, Zoom, Google Meet, and other collaboration tools

• Set up and troubleshoot meeting links, audio/video configurations, and screen-sharing functionalities.

• Perform pre-meeting tests to ensure compatibility with executive and board member devices, avoiding interruptions during sessions.

• Manage breakout rooms, recording, and other advanced features as required.

• Wi-Fi and Network Connectivity Support

• Ensure a stable and secure Wi-Fi connection in the boardroom or meeting location to prevent disruptions.

• Set up and test network access prior to meetings, addressing potential bandwidth or connectivity issues.

• Troubleshoot and resolve real-time connectivity issues that may arise during meetings.

• Manage breakout rooms, recording, and other advanced features as required.

• Wi-Fi and Network Connectivity Support

• Set up, configure, and support endpoints, including laptops, iPads, mobile phones, and other devices used by executives and board members.

• Proven experience in IT support, especially with virtual meeting platforms and device troubleshooting.

Qualifications

• At least 3 years experience on Technical Support Specialist

Job Description

• Set up and troubleshoot meeting links, audio/video configurations, and screen-sharing functionalities.

• Perform pre-meeting tests to ensure compatibility with executive and board member devices, avoiding interruptions during sessions.

• Manage breakout rooms, recording, and other advanced features as required.

• Wi-Fi and Network Connectivity Support

• Provide technical assistance for online meetings on platforms such as Microsoft Teams, Zoom, Google Meet, and other collaboration tools

• Set up and troubleshoot meeting links, audio/video configurations, and screen-sharing functionalities.

• Perform pre-meeting tests to ensure compatibility with executive and board member devices, avoiding interruptions during sessions.

• Manage breakout rooms, recording, and other advanced features as required.

• Wi-Fi and Network Connectivity Support

• Ensure a stable and secure Wi-Fi connection in the boardroom or meeting location to prevent disruptions.

• Set up and test network access prior to meetings, addressing potential bandwidth or connectivity issues.

• Troubleshoot and resolve real-time connectivity issues that may arise during meetings.

• Manage breakout rooms, recording, and other advanced features as required.

• Wi-Fi and Network Connectivity Support

• Set up, configure, and support endpoints, including laptops, iPads, mobile phones, and other devices used by executives and board members.

• Proven experience in IT support, especially with virtual meeting platforms and device troubleshooting.

Qualifications

• At least 3 years experience on Technical Support Specialist