Inbound Sales & Medical Administrative Support Representative - (ZR_20282_JOB)
Salary undisclosed
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This is a remote position.
Role Name: Customer Service Agent with Inbound Sales and Medical Administration Focus
Schedule
Client Overview
Join a thriving psychiatric practice at the forefront of mental health care. This growing business is dedicated to providing top-notch psychiatric services while expanding its reach to help more patients. As a key player in our expansion, you’ll be instrumental in connecting patients with the care they need while supporting the practice’s administrative functions. This role offers a unique blend of customer service, sales, and healthcare administration, providing an exciting opportunity to make a real difference in people’s lives.
Job Description
Embark on a rewarding career as a Customer Service Agent with a focus on inbound sales and medical administration for a dynamic psychiatric practice. In this multifaceted role, you’ll be the first point of contact for potential patients, skillfully converting inquiries into appointments while providing compassionate support. Your strong communication skills and ability to handle sensitive situations will be crucial as you balance sales objectives with empathetic customer care. This position offers exciting opportunities for professional growth in the healthcare sector, with the potential to significantly impact the practice’s expansion. You’ll also gain valuable experience in medical administration, enhancing your skill set in a rapidly growing field.
Responsibilities
Role Name: Customer Service Agent with Inbound Sales and Medical Administration Focus
Schedule
- 40 hours per week, Monday to Friday 8 AM to 5 PM Indianapolis, IN time, with 1 hour unpaid break
Client Overview
Join a thriving psychiatric practice at the forefront of mental health care. This growing business is dedicated to providing top-notch psychiatric services while expanding its reach to help more patients. As a key player in our expansion, you’ll be instrumental in connecting patients with the care they need while supporting the practice’s administrative functions. This role offers a unique blend of customer service, sales, and healthcare administration, providing an exciting opportunity to make a real difference in people’s lives.
Job Description
Embark on a rewarding career as a Customer Service Agent with a focus on inbound sales and medical administration for a dynamic psychiatric practice. In this multifaceted role, you’ll be the first point of contact for potential patients, skillfully converting inquiries into appointments while providing compassionate support. Your strong communication skills and ability to handle sensitive situations will be crucial as you balance sales objectives with empathetic customer care. This position offers exciting opportunities for professional growth in the healthcare sector, with the potential to significantly impact the practice’s expansion. You’ll also gain valuable experience in medical administration, enhancing your skill set in a rapidly growing field.
Responsibilities
- Manage inbound sales calls with a focus on converting potential patients into scheduled appointments, employing a sensitive and ethical approach
- Provide exceptional customer service to both prospective and existing patients, addressing inquiries and concerns with empathy and professionalism
- Efficiently handle appointment scheduling and rescheduling, optimising the practitioner’s time and patient flow
- Perform essential medical administration tasks, including processing lab results and assisting with prior authorizations
- Liaise with insurance companies to facilitate smooth patient care and billing processes
- Contribute to the practice’s marketing efforts by posting targeted advertisements on specific platforms
- Utilize various communication tools, including Google Voice, to maintain seamless connectivity with the team and patients
- Ensure strict HIPAA compliance in all patient interactions and data handling, maintaining the highest standards of patient confidentiality
- Collaborate with the practice owner to implement strategies for business growth and improved patient care
- Excellent verbal and written communication skills in English, with a warm and professional demeanour
- Previous experience in customer service or sales, preferably in a healthcare-related field
- Basic understanding of medical terminology and healthcare processes, with a willingness to learn and grow in this area
- Demonstrated proficiency in using various software tools and adaptability to learn new systems quickly
- Strong organizational skills with meticulous attention to detail
- Thorough understanding of HIPAA regulations and commitment to maintaining certification
- Ability to work independently, manage time effectively, and thrive in a remote work environment
- Empathetic approach when dealing with potentially vulnerable individuals, coupled with a passion for mental health advocacy
- Comfort with a performance-based structure, including base pay and commissions for successful patient acquisitions
- Flexibility to adapt to the evolving needs of a growing practice
- Reliable internet connection and a quiet, professional home office setup
- With Commissions for each sale
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
This is a remote position.
Role Name: Customer Service Agent with Inbound Sales and Medical Administration Focus
Schedule
Client Overview
Join a thriving psychiatric practice at the forefront of mental health care. This growing business is dedicated to providing top-notch psychiatric services while expanding its reach to help more patients. As a key player in our expansion, you’ll be instrumental in connecting patients with the care they need while supporting the practice’s administrative functions. This role offers a unique blend of customer service, sales, and healthcare administration, providing an exciting opportunity to make a real difference in people’s lives.
Job Description
Embark on a rewarding career as a Customer Service Agent with a focus on inbound sales and medical administration for a dynamic psychiatric practice. In this multifaceted role, you’ll be the first point of contact for potential patients, skillfully converting inquiries into appointments while providing compassionate support. Your strong communication skills and ability to handle sensitive situations will be crucial as you balance sales objectives with empathetic customer care. This position offers exciting opportunities for professional growth in the healthcare sector, with the potential to significantly impact the practice’s expansion. You’ll also gain valuable experience in medical administration, enhancing your skill set in a rapidly growing field.
Responsibilities
Role Name: Customer Service Agent with Inbound Sales and Medical Administration Focus
Schedule
- 40 hours per week, Monday to Friday 8 AM to 5 PM Indianapolis, IN time, with 1 hour unpaid break
Client Overview
Join a thriving psychiatric practice at the forefront of mental health care. This growing business is dedicated to providing top-notch psychiatric services while expanding its reach to help more patients. As a key player in our expansion, you’ll be instrumental in connecting patients with the care they need while supporting the practice’s administrative functions. This role offers a unique blend of customer service, sales, and healthcare administration, providing an exciting opportunity to make a real difference in people’s lives.
Job Description
Embark on a rewarding career as a Customer Service Agent with a focus on inbound sales and medical administration for a dynamic psychiatric practice. In this multifaceted role, you’ll be the first point of contact for potential patients, skillfully converting inquiries into appointments while providing compassionate support. Your strong communication skills and ability to handle sensitive situations will be crucial as you balance sales objectives with empathetic customer care. This position offers exciting opportunities for professional growth in the healthcare sector, with the potential to significantly impact the practice’s expansion. You’ll also gain valuable experience in medical administration, enhancing your skill set in a rapidly growing field.
Responsibilities
- Manage inbound sales calls with a focus on converting potential patients into scheduled appointments, employing a sensitive and ethical approach
- Provide exceptional customer service to both prospective and existing patients, addressing inquiries and concerns with empathy and professionalism
- Efficiently handle appointment scheduling and rescheduling, optimising the practitioner’s time and patient flow
- Perform essential medical administration tasks, including processing lab results and assisting with prior authorizations
- Liaise with insurance companies to facilitate smooth patient care and billing processes
- Contribute to the practice’s marketing efforts by posting targeted advertisements on specific platforms
- Utilize various communication tools, including Google Voice, to maintain seamless connectivity with the team and patients
- Ensure strict HIPAA compliance in all patient interactions and data handling, maintaining the highest standards of patient confidentiality
- Collaborate with the practice owner to implement strategies for business growth and improved patient care
- Excellent verbal and written communication skills in English, with a warm and professional demeanour
- Previous experience in customer service or sales, preferably in a healthcare-related field
- Basic understanding of medical terminology and healthcare processes, with a willingness to learn and grow in this area
- Demonstrated proficiency in using various software tools and adaptability to learn new systems quickly
- Strong organizational skills with meticulous attention to detail
- Thorough understanding of HIPAA regulations and commitment to maintaining certification
- Ability to work independently, manage time effectively, and thrive in a remote work environment
- Empathetic approach when dealing with potentially vulnerable individuals, coupled with a passion for mental health advocacy
- Comfort with a performance-based structure, including base pay and commissions for successful patient acquisitions
- Flexibility to adapt to the evolving needs of a growing practice
- Reliable internet connection and a quiet, professional home office setup
- With Commissions for each sale
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job