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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Buyer Chat Support - Customer Service, SCommerce

Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
  • Ensures prompt and correct resolutions on buyer escalations from BPO and internal stakeholders
  • Analyzes and flags BPO on invalid escalations
  • Prepares and submits a weekly report identifying challenges and mitigation plans to align BPO on handling escalations
  • Attends daily/weekly performance reviews with BPO to address challenges and provide action plans on escalations being raised
  • Proactively collaborates with internal stakeholders on the provision of needed details escalated by the BPO
  • Spearhead meetings with the relevant stakeholders to ensure that the escalation closure timeline is being met
  • Prepares and flags internal stakeholders on the open and ageing escalations from BPO
  • Primary contact person for pre and post sales escalation from Buyer for all LOB's (SBS,SCS, Apple, SIP)
  • Assist Regional (SIP) on Return & Refund & Logistics
  • Provide additional support to BPO on priority escalations
  • Monitors and ensure closure of Seller Escalation (SIP)
  • BPO Management
  • Proactive collaboration with BPO to align escalations

Requirements
  • Graduate of any 4-year course
  • Experience in Customer Relationship Management
  • With good written and communication skills both English and Filipino
  • Proficient in Google Apps (Sheets, Forms, Slides), Trello
  • Can multitask to handle multiple chats simultaneously
  • Team Player and Customer Focused
  • Can work under pressure
Job Description
  • Ensures prompt and correct resolutions on buyer escalations from BPO and internal stakeholders
  • Analyzes and flags BPO on invalid escalations
  • Prepares and submits a weekly report identifying challenges and mitigation plans to align BPO on handling escalations
  • Attends daily/weekly performance reviews with BPO to address challenges and provide action plans on escalations being raised
  • Proactively collaborates with internal stakeholders on the provision of needed details escalated by the BPO
  • Spearhead meetings with the relevant stakeholders to ensure that the escalation closure timeline is being met
  • Prepares and flags internal stakeholders on the open and ageing escalations from BPO
  • Primary contact person for pre and post sales escalation from Buyer for all LOB's (SBS,SCS, Apple, SIP)
  • Assist Regional (SIP) on Return & Refund & Logistics
  • Provide additional support to BPO on priority escalations
  • Monitors and ensure closure of Seller Escalation (SIP)
  • BPO Management
  • Proactive collaboration with BPO to align escalations

Requirements
  • Graduate of any 4-year course
  • Experience in Customer Relationship Management
  • With good written and communication skills both English and Filipino
  • Proficient in Google Apps (Sheets, Forms, Slides), Trello
  • Can multitask to handle multiple chats simultaneously
  • Team Player and Customer Focused
  • Can work under pressure
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company