Manila Based Market Research Assistant (fresh graduates are encouraged to apply)

Full Time, onsite
RONIN Research (HK) Limited
Makati, Philippines

Salary undisclosed

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RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research worldwide, we are proud to be the research partner of many leading global brands. We operate globally, with headquarter in London and local offices in Lancaster, Hamburg, Porto, New York, and Hong Kong.

The RONIN Digital Research department was established in 2019 to enhance research fieldwork through innovative digital methodologies. These digital approaches differ significantly from traditional research methods, allowing us to improve the effectiveness and efficiency on a wide range of projects. Our primary focus is on reaching 'hard to reach' audiences, targeting high-caliber professionals, senior management in large organizations, scientists, specialists from various fields, policymakers, key opinion leaders, and other top-tier influencers.

The Digital Research department is a young and rapidly growing department, with research team based in different locations including UK, EU, US, and Asia.

The Asia based Market Research Assistants will work as part of the fast-growing Asia research team, reporting to management team based in Hong Kong. The Asia based Market Research Assistants will collaborate closely with colleagues in Asia on a daily basis (Indonesia, Philippines, Vietnam, Malaysia and other regions). Occasionally Research Assistant will also be expected to work with colleagues based in UK, EU and US. The Research Assistants are expected to work on both traditional CATI research projects and digital research projects. The Research Assistants need to take the initiative and be creative in terms of identifying the most suitable & effective fieldwork approach tailored to the needs of each study.

Full training will be provided on traditional market research methodologies as well as digital methodologies.

This is an entry-level position, ideal for those looking to start their career in market research. As RONIN expands further into the Asian markets, we are committed to providing clear progression routes for our members who excel in their roles. High achievers will have the opportunity to advance to Full Researcher positions and Senior Researcher positions, which are the next steps for new starters on our progression framework. We encourage all team members to focus on their personal development and strive for growth within the organization.

Core duties:

Gain a full understanding of the needs and relevant profiles of each research project;
Identify the most suitable digital approaches for each research project;
Use different research methods (including but not limited to, CATI, digital research, social media research, and desk research methods) to identify suitable potential respondents for different projects;
Learn how best to approach potential survey participants, present a clear reason for participation and how to take part.
Recruit suitable participants for research;
Conducting outbound calls to research participants to carry out screening calls, telephone interviews and in-depth interviews;
Gathering insights and conducting the coding;
Managing on-line focus groups and reporting accurate data;
Ensure each step of a project happens smoothly throughout its entire life circle;
Communicate regularly with other departments as well as other members in digital department;
Maintain full records of work progress on each project;
Report the progress to Digital Supervisors and Digital managers on assigned projects on the regular basis;
Ensure efficiency & effectiveness requirements are met on each project;
Carry out project related admin tasks where necessary;
Recognize potential barriers at early stage of projects and suggest methodologies & changes to make the projects feasible;
Maintain the relationship with research participants and maintain SQL database;
Adhere to RONIN's market research quality procedures;
Gain a good understanding of the market research process and of confidentiality requirements relating to GDPR and trade organisation best practice, including processes and procedures relating to RONIN’s certification to ISO 20252, ISO 27001 and Cyber Essentials Plus.
Perform to the expected quality requirements.

Qualifications required:

Hold undergraduate degrees (bachelor degrees) or postgraduate degrees, ideally good honours degree or equivalent;

Language Skill requirements

English – fluent level for spoken English; Professional level for written English

Essential skills needed for the role:

Logical and creative thinking skills;
Always having an open mind and be keen to explore new solutions and new tools;
High level of accuracy and strong attention to detail;
Excellent written communication skills;
Confidence in communicating with senior respondents including C-level, Directors, KOLs, etc;
Confidence in communicating with respondents in different countries and from different background;
Ability to keep work well-organised;
Ability to work under pressure and to tight deadlines;
Ability to produce quality work independently;
Ability to work on multiple projects simultaneously;
Effective prioritisation of tasks and personal time management;
Willingness to reply to emails / social media messages outside standard working hours, if necessary, to cope with international respondents’ time zones;
Good understanding of major social media platforms;
An excellent telephone manner
Confident interpersonal and communication skills
A native language speaker, with a good understanding of spoken and written English
Perseverance
Good organisational and time management skills
Good computer literacy and attention to detail

Desirable skills:

Previous market research experience (this is not essential as full training will be provided – new graduates are welcomed for this role)
Other language skills in addition to English (fluent level+)

Location Details:

To start with, Research Assistants are expected to work remotely using their own laptops, by connecting to RONIN remote servers.
Research Assistants are expected to work in an approved home-working environment that can meet the minimum requirements.
Office-based work / Hybrid work may become an option at a later stage.

Working Hours:

We are looking for candidates who are available to work full-time for 40 hours per week.

Seniority: This is an entry-level position with exciting opportunities for career progression. We are committed to supporting our team members in their professional development, and there are clear pathways available for those who excel in their roles.

Shift & Project Schedule:

Typical working hours are 9AM-6PM local time, Monday to Friday.
RONIN works on international projects targeting different markets. Research Assistants may be expected to work during shifts that can better fit in with the core business hours of the targeting markets.
According to the needs of the projects, training program, and international team collaboration, you may also be required to work during different shifts. You will need to work during hours considered suitable by your line manager.
For Asia based research team, APAC projects will be prioritized wherever possible, to minimise the impact of time zones.