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Job Description
- Provide timely and professional technical support over the phone, addressing customer inquiries and concerns
- Gather and assess customer information to diagnose and analyze reported issues
- Troubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessary
- Guide customers through step-by-step solutions in a clear and concise manner
- Identify and escalate priority issues based on client specifications
- Accurately document customer interactions and resolutions
- Proven experience in a technical support role, preferably in HSIA or a technology-related industry
- Strong troubleshooting skills with the ability to analyze and resolve technical issues effectively
- Excellent written and verbal communication skills with a customer-focused approach
- Basic understanding of networking principles and system administration
- Ability to work independently and collaboratively within a team
- Proficiency in using support ticket systems and maintaining documentation best practices
Job Description
- Provide timely and professional technical support over the phone, addressing customer inquiries and concerns
- Gather and assess customer information to diagnose and analyze reported issues
- Troubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessary
- Guide customers through step-by-step solutions in a clear and concise manner
- Identify and escalate priority issues based on client specifications
- Accurately document customer interactions and resolutions
- Proven experience in a technical support role, preferably in HSIA or a technology-related industry
- Strong troubleshooting skills with the ability to analyze and resolve technical issues effectively
- Excellent written and verbal communication skills with a customer-focused approach
- Basic understanding of networking principles and system administration
- Ability to work independently and collaboratively within a team
- Proficiency in using support ticket systems and maintaining documentation best practices