Epicareer Might not Working Properly
Learn More

Customer Service Officer - Voice (Dayshift)

Salary undisclosed

Checking job availability...

Original
Simplified

The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.

As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.

Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.

Responsibilities:

  • Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
  • Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
  • Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.

Qualifications:

  • Bachelor's Degree holder
  • Experience in Contact Center for 1 year and in the banking industry is an advantage.
  • Fresh graduates are welcome to apply.

Available work location: Greenhills, San Juan

The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.

As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.

Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.

Responsibilities:

  • Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
  • Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
  • Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.

Qualifications:

  • Bachelor's Degree holder
  • Experience in Contact Center for 1 year and in the banking industry is an advantage.
  • Fresh graduates are welcome to apply.

Available work location: Greenhills, San Juan

About BDO Unibank
Size More than 5000
Industry Diversified Banks
Location Philippines
Founded 2 January 1968
View Company