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Customer Service Officer - Voice (Dayshift)
- Full Time, onsite
- BDO Unibank
- National Capital Region, Philippines
The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.
As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.
Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.
Responsibilities:
- Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
- Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
- Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
Qualifications:
- Bachelor's Degree holder
- Experience in Contact Center for 1 year and in the banking industry is an advantage.
- Fresh graduates are welcome to apply.
Available work location: Greenhills, San Juan
The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.
As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.
Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.
Responsibilities:
- Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
- Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
- Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
Qualifications:
- Bachelor's Degree holder
- Experience in Contact Center for 1 year and in the banking industry is an advantage.
- Fresh graduates are welcome to apply.
Available work location: Greenhills, San Juan
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Size | More than 5000 |
Industry | Diversified Banks |
Location | Philippines |
Founded | 2 January 1968 |