Deputy Manager Operations
Salary undisclosed
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Deputy Manager - Operations (Travel Account - BPO)
Key Responsibilities:
- Oversee daily operations, ensuring efficiency and compliance.
- Lead, coach, and develop a high-performing team.
- Monitor and track team performance, providing regular feedback.
- Handle escalations and resolve procedural or technical issues.
- Ensure compliance with industry standards and company policies.
- Collaborate with compliance teams to address complaints and errors.
- Manage disciplinary actions and performance appraisals.
- Maintain a customer-focused approach, ensuring prompt issue resolution.
Qualifications:
College Graduate
8-10 years in BPO Operations (3-5 years in management)
Experience handling Travel Accounts & GDS highly preferred
Strong leadership, problem-solving, and communication skills
Amenable to onsite work and shifting schedules
Deputy Manager - Operations (Travel Account - BPO)
Key Responsibilities:
- Oversee daily operations, ensuring efficiency and compliance.
- Lead, coach, and develop a high-performing team.
- Monitor and track team performance, providing regular feedback.
- Handle escalations and resolve procedural or technical issues.
- Ensure compliance with industry standards and company policies.
- Collaborate with compliance teams to address complaints and errors.
- Manage disciplinary actions and performance appraisals.
- Maintain a customer-focused approach, ensuring prompt issue resolution.
Qualifications:
✔ College Graduate
✔ 8-10 years in BPO Operations (3-5 years in management)
✔ Experience handling Travel Accounts & GDS highly preferred
✔ Strong leadership, problem-solving, and communication skills
✔ Amenable to onsite work and shifting schedules