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Deputy Manager Operations

Salary undisclosed

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Deputy Manager - Operations (Travel Account - BPO)

Key Responsibilities:

  • Oversee daily operations, ensuring efficiency and compliance.
  • Lead, coach, and develop a high-performing team.
  • Monitor and track team performance, providing regular feedback.
  • Handle escalations and resolve procedural or technical issues.
  • Ensure compliance with industry standards and company policies.
  • Collaborate with compliance teams to address complaints and errors.
  • Manage disciplinary actions and performance appraisals.
  • Maintain a customer-focused approach, ensuring prompt issue resolution.

Qualifications:

College Graduate

8-10 years in BPO Operations (3-5 years in management)

Experience handling Travel Accounts & GDS highly preferred

Strong leadership, problem-solving, and communication skills

Amenable to onsite work and shifting schedules

Deputy Manager - Operations (Travel Account - BPO)

Key Responsibilities:

  • Oversee daily operations, ensuring efficiency and compliance.
  • Lead, coach, and develop a high-performing team.
  • Monitor and track team performance, providing regular feedback.
  • Handle escalations and resolve procedural or technical issues.
  • Ensure compliance with industry standards and company policies.
  • Collaborate with compliance teams to address complaints and errors.
  • Manage disciplinary actions and performance appraisals.
  • Maintain a customer-focused approach, ensuring prompt issue resolution.

Qualifications:

✔ College Graduate

✔ 8-10 years in BPO Operations (3-5 years in management)

✔ Experience handling Travel Accounts & GDS highly preferred

✔ Strong leadership, problem-solving, and communication skills

✔ Amenable to onsite work and shifting schedules