Customer & Community Support Specialist - Health and Wellness (ZR_20279_JOB)

This is a remote position.

Job Highlights

• Contract type: Independent Contractor
• Schedule: Flexible hours within EST hours
  
  

Project Length: 8 weeks

Client Timezone: EST

Client Overview

Join a cutting-edge women’s health and wellness startup that’s revolutionizing the way women approach their well-being. Our client, founded by a renowned U.S. doctor, is on a mission to empower women through a unique blend of fitness, nutrition, and wellness content. As we prepare to launch our groundbreaking 8-week wellness experiment, we’re seeking passionate individuals to help build and nurture our growing community.

Job Description

We’re looking for a dynamic Customer Service and Community Management Specialist to play a crucial role in the success of our innovative 8-week wellness program. This position offers a unique opportunity to blend customer support with community building, all while promoting health and wellness. You’ll be at the forefront of our digital platform, engaging with participants, fostering discussions, and ensuring an exceptional user experience. If you’re passionate about helping people, have a keen interest in health and wellness, and excel at creating vibrant online communities, this role is perfect for you. You’ll have the chance to make a real difference in people’s lives while working with a dedicated team of health professionals and content creators.

Responsibilities

• Provide top-notch customer service by responding to inquiries via email promptly and professionally, ensuring participant satisfaction throughout the 8-week program
• Manage and moderate our online community platform, creating a positive, supportive, and engaging environment for all participants
• Initiate and facilitate engaging discussions on fitness, nutrition, and wellness topics, encouraging active participation and knowledge sharing
• Monitor community interactions closely, addressing any issues or conflicts with tact and empathy
• Gather and analyze valuable customer feedback, contributing to the continuous improvement of our program and user experience
• Collaborate with our content team to create and maintain comprehensive FAQs and support documentation, enhancing self-service options for participants
• Identify and report on trends in customer inquiries and community discussions, providing insights to help shape future content and features
• Assist in developing and implementing community guidelines and best practices as our platform grows
• Contribute to scaling our community management processes, adapting to the evolving needs of our expanding user base
  
  

Requirements

• Excellent written and verbal communication skills in English, with the ability to convey complex health and wellness concepts in an easy-to-understand manner
• Proven experience in customer service or community management, ideally within the health, wellness, or fitness industry
• Familiarity with online community platforms; experience with Circle is a plus
• Strong problem-solving skills and the ability to work independently in a fast-paced, startup environment
• Empathetic and patient demeanor, with a genuine passion for helping others achieve their health and wellness goals
• Basic understanding of fitness, nutrition, and wellness concepts, with a willingness to learn continually and stay updated on industry trends
• Ability to adapt quickly to changing priorities and manage a diverse workload efficiently
• Tech-savvy with the aptitude to learn new tools and platforms quickly
• Strong attention to detail and the ability to maintain confidentiality when handling sensitive health-related information
• Flexibility to work in a startup environment, potentially including some non-standard hours to support our global community
  
  

Benefits

Independent Contractor Perks:

• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job
  
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20279_JOB

This is a remote position.

Job Highlights

• Contract type: Independent Contractor
• Schedule: Flexible hours within EST hours
  
  

Project Length: 8 weeks

Client Timezone: EST

Client Overview

Join a cutting-edge women’s health and wellness startup that’s revolutionizing the way women approach their well-being. Our client, founded by a renowned U.S. doctor, is on a mission to empower women through a unique blend of fitness, nutrition, and wellness content. As we prepare to launch our groundbreaking 8-week wellness experiment, we’re seeking passionate individuals to help build and nurture our growing community.

Job Description

We’re looking for a dynamic Customer Service and Community Management Specialist to play a crucial role in the success of our innovative 8-week wellness program. This position offers a unique opportunity to blend customer support with community building, all while promoting health and wellness. You’ll be at the forefront of our digital platform, engaging with participants, fostering discussions, and ensuring an exceptional user experience. If you’re passionate about helping people, have a keen interest in health and wellness, and excel at creating vibrant online communities, this role is perfect for you. You’ll have the chance to make a real difference in people’s lives while working with a dedicated team of health professionals and content creators.

Responsibilities

• Provide top-notch customer service by responding to inquiries via email promptly and professionally, ensuring participant satisfaction throughout the 8-week program
• Manage and moderate our online community platform, creating a positive, supportive, and engaging environment for all participants
• Initiate and facilitate engaging discussions on fitness, nutrition, and wellness topics, encouraging active participation and knowledge sharing
• Monitor community interactions closely, addressing any issues or conflicts with tact and empathy
• Gather and analyze valuable customer feedback, contributing to the continuous improvement of our program and user experience
• Collaborate with our content team to create and maintain comprehensive FAQs and support documentation, enhancing self-service options for participants
• Identify and report on trends in customer inquiries and community discussions, providing insights to help shape future content and features
• Assist in developing and implementing community guidelines and best practices as our platform grows
• Contribute to scaling our community management processes, adapting to the evolving needs of our expanding user base
  
  

Requirements

• Excellent written and verbal communication skills in English, with the ability to convey complex health and wellness concepts in an easy-to-understand manner
• Proven experience in customer service or community management, ideally within the health, wellness, or fitness industry
• Familiarity with online community platforms; experience with Circle is a plus
• Strong problem-solving skills and the ability to work independently in a fast-paced, startup environment
• Empathetic and patient demeanor, with a genuine passion for helping others achieve their health and wellness goals
• Basic understanding of fitness, nutrition, and wellness concepts, with a willingness to learn continually and stay updated on industry trends
• Ability to adapt quickly to changing priorities and manage a diverse workload efficiently
• Tech-savvy with the aptitude to learn new tools and platforms quickly
• Strong attention to detail and the ability to maintain confidentiality when handling sensitive health-related information
• Flexibility to work in a startup environment, potentially including some non-standard hours to support our global community
  
  

Benefits

Independent Contractor Perks:

• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job
  
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20279_JOB