Real Time Analyst (WFM) ISTA
Salary undisclosed
Checking job availability...
Original
Simplified
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced WFM Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description
What can we offer you?
Job Description
- Collecting & analyzing data to identify pattern, trends, and key performance indicators
- Monitors call volume & adjusts schedules to ensure consistent service is maintained
- Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns
- Updating schedules to account for breaks, paid time off, tardiness, etc
- Using workforce management software and tools to streamline processes and enhance overall efficiency
- Perform other ad-hoc data analysis tasks as assigned
- At least 6 months of Real Time Analyst/Workforce experience in a BPO setting
- Excellent verbal and written communication skills
- Advanced proficiency in MS Excel
- Strong interpersonal skills
- Excellent analytical skills
- Strong problem-solving skills
- Ability to work well in a team environment
- Ability to work independently
- Willing to work onsite in Mandaluyong
- Amenable working Shifting Schedules
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced WFM Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description
What can we offer you?
Job Description
- Collecting & analyzing data to identify pattern, trends, and key performance indicators
- Monitors call volume & adjusts schedules to ensure consistent service is maintained
- Providing recommendations, key insights, and solutions to resolve any staffing and volume concerns
- Updating schedules to account for breaks, paid time off, tardiness, etc
- Using workforce management software and tools to streamline processes and enhance overall efficiency
- Perform other ad-hoc data analysis tasks as assigned
- At least 6 months of Real Time Analyst/Workforce experience in a BPO setting
- Excellent verbal and written communication skills
- Advanced proficiency in MS Excel
- Strong interpersonal skills
- Excellent analytical skills
- Strong problem-solving skills
- Ability to work well in a team environment
- Ability to work independently
- Willing to work onsite in Mandaluyong
- Amenable working Shifting Schedules
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives