Payroll: Ascendion (www.ascendion.com)
Location: Manila Philippines
Job Title: Service Delivery Manager
JOB ROLE AND RESPONSIBILITIES:
• Participates in capability presentations, requirements gathering, and proposal preparations for any RF I / RFP / RFQs.
• Develops required KPIs of project and/or resources and ensure that those KPIs are consistently met and reported to the client.
• Owns coordination of technical activities with own engineering teams and client teams
• Owns technical (solution) implementation and technical delivery: quality, utilization, resource assignments
• Develop scope and budget for delivery projects
• Passionately deliver client milestones and SLAs – be it support / maintenance programs or development work
• Oversee daily activities of delivery team and provide direction and guidance as needed
• Support technical interfaces and design activities for customers in conjunction with Project Manager from the regional delivery team
• Drives process consistency and excellence in delivery across projects and accounts.
• Responsible for conducting Delivery reviews, identify opportunities for continuous improvement and own client CSAT and NPS scores
• Develop process improvements to achieve cost effectiveness and time saving
Support and engagement of resources or project team
• Ensure that team maintains high level of competence and operational excellence
• Evaluate the performance of team members and determine training needs
• Engage resources and manage employee transitions and attrition
Business Growth and Relationship
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their stated and unstated needs
• Identify business growth opportunities (aka farming), in accounts where delivery is ongoing. Help manage the expansion of business and conversion from usual staffing to a more value-adding service.
• Work closely with regional sales teams and account teams for organic growth
OTHER DUTIES AND RESPONSIBILITIES:
• Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course;
• Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
Skills and qualifications:
2. ITIL / Agile (Any) Certified.
3. Hands-on experience with software development
4. Excellent communication skills
5. Problem-solving aptitude
6. Experience in leading a team and stakeholder management.
7. PMP / Prince 2 Certified
8. Technology or Practice Advocate (Gen AI, RPA, Delivery Excellence, Data Analytics, TCOE, etc.)
9. Lean Six Sigma
Payroll: Ascendion (www.ascendion.com)
Location: Manila Philippines
Job Title: Service Delivery Manager
JOB ROLE AND RESPONSIBILITIES:
• Participates in capability presentations, requirements gathering, and proposal preparations for any RF I / RFP / RFQs.
• Develops required KPIs of project and/or resources and ensure that those KPIs are consistently met and reported to the client.
• Owns coordination of technical activities with own engineering teams and client teams
• Owns technical (solution) implementation and technical delivery: quality, utilization, resource assignments
• Develop scope and budget for delivery projects
• Passionately deliver client milestones and SLAs – be it support / maintenance programs or development work
• Oversee daily activities of delivery team and provide direction and guidance as needed
• Support technical interfaces and design activities for customers in conjunction with Project Manager from the regional delivery team
• Drives process consistency and excellence in delivery across projects and accounts.
• Responsible for conducting Delivery reviews, identify opportunities for continuous improvement and own client CSAT and NPS scores
• Develop process improvements to achieve cost effectiveness and time saving
Support and engagement of resources or project team
• Ensure that team maintains high level of competence and operational excellence
• Evaluate the performance of team members and determine training needs
• Engage resources and manage employee transitions and attrition
Business Growth and Relationship
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their stated and unstated needs
• Identify business growth opportunities (aka farming), in accounts where delivery is ongoing. Help manage the expansion of business and conversion from usual staffing to a more value-adding service.
• Work closely with regional sales teams and account teams for organic growth
OTHER DUTIES AND RESPONSIBILITIES:
• Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course;
• Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
Skills and qualifications:
2. ITIL / Agile (Any) Certified.
3. Hands-on experience with software development
4. Excellent communication skills
5. Problem-solving aptitude
6. Experience in leading a team and stakeholder management.
7. PMP / Prince 2 Certified
8. Technology or Practice Advocate (Gen AI, RPA, Delivery Excellence, Data Analytics, TCOE, etc.)
9. Lean Six Sigma