Customer Service Representative VA (eCommerce)

Short Description:

We are looking for a Customer Service Representative/ Virtual Assistant. You will play a crucial role

in providing top-tier support to clients while managing essential administrative tasks. Your

responsibilities will include handling customer inquiries, assisting with office processes, and ensuring

smooth daily operations. This role requires a detail-oriented, proactive individual with strong

multitasking and communication skills. You will work closely with the team to deliver outstanding

service and maintain strong client relationships.

Teamified Introduction:

Teamified is a global leader in providing tech resources to Australian companies. We specialize in

connecting top talent with tech teams to enhance profitability and innovation. We are dedicated to

delivering high-quality solutions and fostering a collaborative work environment.

Client Description:

Our Client comes with years of experience in the e-commerce and digital marketing worlds of

business. Their Directors, Em and Jess have their own e-commerce brands and understand the need for a truly boutique approach to logistics and fulfilment for small business. In 2020, as the global pandemic changed the logistics and e-commerce landscape, they decided to bring together their knowledge and create their company - your solution to Third-Party Logistics. Now, there are 20+ of them, multiple kids, two dogs, & three warehouses. And it's just the beginning. They understand what it takes to build a brand from the ground up and to get it to the masses. They know all about the struggle & rewards of scaling your e-commerce business. We know digital, we know social and we know brands. On the whole, they are a whole lot more than your average 3PL, we're grassroots, your colleagues and your friends. They're boutique & that's what makes them great at what they do, they care about the small businesses of this world and your business. They strive to meet the high standards that we set for our own brands & we're here to do the best job possible.

Key Responsibilities:

Office Administration:

Manage the shipping inbox and coordinate with clients and associated Slack groups.

Report actionable items to the Operations Director and Operations Manager.

Perform general administrative duties, including documentation and record-keeping.

Scheduling and Allotment:

Update client intake and outtake schedules and maintain the business calendar.

Manage calendars on Monday.com and Slack to track delivery dates, dispatch timelines, etc.

Organize and maintain inboxes and ticketing systems for efficient operations.

Business and Warehouse Operations:

Optimize and streamline business processes for improved efficiency.

Assist with day-to-day operations, including inventory control and customer service

documentation.

Draft and update procedure documents as required.

Client and Customer Service:

Client Interaction:

Act as the primary point of contact for clients, addressing inquiries and providing assistance.

Build and maintain strong relationships with clients, ensuring their needs are met and

expectations exceeded.

Client Onboarding and Support:

Assist in onboarding new clients, ensuring seamless integration and shipping processes.

Provide ongoing support, addressing concerns and resolving issues in a timely manner.

Audit customer service procedures and suggest improvements for better client experiences.

Client Communication:

Respond to client inquiries, resolve problems, and maintain customer satisfaction.

Collaborate with team members to deliver tailored solutions to client needs.

Manage customer service inboxes for individual brands, handling returns, exchanges, and

credit notes.

Required Experience and Skills:

Experience in customer service for eCommerce stores via email, Shopify, social media, and

ticketing systems.

Understanding of Shopify/WooCommerce with the ability to create, edit, and assign orders.

Familiarity with ShipStation (or willingness to learn).

Strong problem-solving skills and the ability to work autonomously.

Meticulous attention to detail and ability to double/triple-check work.

Highly punctual and reliable.

Strong organizational skills with the ability to multitask efficiently.

Willingness to learn and grow within the company.

Ability to balance structure and process while remaining agile and adaptable.

Proficiency in using computer programs across Windows and Mac (training provided, but

confidence with tech is a must).

Loyalty and commitment to long-term collaboration.

Previous experience in office management, customer service, or a similar role.

Benefits:

• 13th Month Pay
• HMO
• Leave Benefits

If you possess the required skills and are eager to contribute to our team's success, We encourage you to apply for this exciting opportunity as a Customer Service Representative. Apply now!

Short Description:

We are looking for a Customer Service Representative/ Virtual Assistant. You will play a crucial role

in providing top-tier support to clients while managing essential administrative tasks. Your

responsibilities will include handling customer inquiries, assisting with office processes, and ensuring

smooth daily operations. This role requires a detail-oriented, proactive individual with strong

multitasking and communication skills. You will work closely with the team to deliver outstanding

service and maintain strong client relationships.

Teamified Introduction:

Teamified is a global leader in providing tech resources to Australian companies. We specialize in

connecting top talent with tech teams to enhance profitability and innovation. We are dedicated to

delivering high-quality solutions and fostering a collaborative work environment.

Client Description:

Our Client comes with years of experience in the e-commerce and digital marketing worlds of

business. Their Directors, Em and Jess have their own e-commerce brands and understand the need for a truly boutique approach to logistics and fulfilment for small business. In 2020, as the global pandemic changed the logistics and e-commerce landscape, they decided to bring together their knowledge and create their company - your solution to Third-Party Logistics. Now, there are 20+ of them, multiple kids, two dogs, & three warehouses. And it's just the beginning. They understand what it takes to build a brand from the ground up and to get it to the masses. They know all about the struggle & rewards of scaling your e-commerce business. We know digital, we know social and we know brands. On the whole, they are a whole lot more than your average 3PL, we're grassroots, your colleagues and your friends. They're boutique & that's what makes them great at what they do, they care about the small businesses of this world and your business. They strive to meet the high standards that we set for our own brands & we're here to do the best job possible.

Key Responsibilities:

Office Administration:

● Manage the shipping inbox and coordinate with clients and associated Slack groups.

● Report actionable items to the Operations Director and Operations Manager.

● Perform general administrative duties, including documentation and record-keeping.

Scheduling and Allotment:

● Update client intake and outtake schedules and maintain the business calendar.

● Manage calendars on Monday.com and Slack to track delivery dates, dispatch timelines, etc.

● Organize and maintain inboxes and ticketing systems for efficient operations.

Business and Warehouse Operations:

● Optimize and streamline business processes for improved efficiency.

● Assist with day-to-day operations, including inventory control and customer service

documentation.

● Draft and update procedure documents as required.

Client and Customer Service:

Client Interaction:

● Act as the primary point of contact for clients, addressing inquiries and providing assistance.

● Build and maintain strong relationships with clients, ensuring their needs are met and

expectations exceeded.

Client Onboarding and Support:

● Assist in onboarding new clients, ensuring seamless integration and shipping processes.

● Provide ongoing support, addressing concerns and resolving issues in a timely manner.

● Audit customer service procedures and suggest improvements for better client experiences.

Client Communication:

● Respond to client inquiries, resolve problems, and maintain customer satisfaction.

● Collaborate with team members to deliver tailored solutions to client needs.

● Manage customer service inboxes for individual brands, handling returns, exchanges, and

credit notes.

Required Experience and Skills:

● Experience in customer service for eCommerce stores via email, Shopify, social media, and

ticketing systems.

● Understanding of Shopify/WooCommerce with the ability to create, edit, and assign orders.

● Familiarity with ShipStation (or willingness to learn).

● Strong problem-solving skills and the ability to work autonomously.

● Meticulous attention to detail and ability to double/triple-check work.

● Highly punctual and reliable.

● Strong organizational skills with the ability to multitask efficiently.

● Willingness to learn and grow within the company.

● Ability to balance structure and process while remaining agile and adaptable.

● Proficiency in using computer programs across Windows and Mac (training provided, but

confidence with tech is a must).

● Loyalty and commitment to long-term collaboration.

● Previous experience in office management, customer service, or a similar role.

Benefits:

• 13th Month Pay
• HMO
• Leave Benefits

If you possess the required skills and are eager to contribute to our team's success, We encourage you to apply for this exciting opportunity as a Customer Service Representative. Apply now!