IT Support Engineer | Leyte (Open for Fresh Graduates)
Salary undisclosed
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I. PURPOSE
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
Technical Support
II. DUTIES AND RESPONSIBILITIES
Provide first-line support for client technical issues via phone, email, or onsite visits
Troubleshoot and resolve hardware, software, and connectivity issues efficiently
Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
Ensure client service level agreements (SLAs) are met consistently
Documentation
Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
Contribute to creating and updating knowledge base articles and user guides
Customer Service
Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
Communicate technical information clearly even with non-technical users
Build and maintain positive relationships with clients and team members
Iii. Qualifications
Basic knowledge of IT systems and troubleshooting methodologies
Familiarity with a broad range of IT hardware and software solutions
Soft Skills
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Should possess a valid driver’s license with motorcycle eligibility
IV. WORKING CONDITIONS
Combination of remote and onsite work, depending on client needs
May require travel to client locations
Flexible working hours to address urgent technical issues when needed
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
Technical Support
II. DUTIES AND RESPONSIBILITIES
Provide first-line support for client technical issues via phone, email, or onsite visits
Troubleshoot and resolve hardware, software, and connectivity issues efficiently
Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
Ensure client service level agreements (SLAs) are met consistently
Documentation
Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
Contribute to creating and updating knowledge base articles and user guides
Customer Service
Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
Communicate technical information clearly even with non-technical users
Build and maintain positive relationships with clients and team members
Iii. Qualifications
- Minimum Education
- Minimum Experience/Training
- Competency
Basic knowledge of IT systems and troubleshooting methodologies
Familiarity with a broad range of IT hardware and software solutions
Soft Skills
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Should possess a valid driver’s license with motorcycle eligibility
IV. WORKING CONDITIONS
Combination of remote and onsite work, depending on client needs
May require travel to client locations
Flexible working hours to address urgent technical issues when needed
I. PURPOSE
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
Technical Support
II. DUTIES AND RESPONSIBILITIES
Provide first-line support for client technical issues via phone, email, or onsite visits
Troubleshoot and resolve hardware, software, and connectivity issues efficiently
Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
Ensure client service level agreements (SLAs) are met consistently
Documentation
Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
Contribute to creating and updating knowledge base articles and user guides
Customer Service
Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
Communicate technical information clearly even with non-technical users
Build and maintain positive relationships with clients and team members
Iii. Qualifications
Basic knowledge of IT systems and troubleshooting methodologies
Familiarity with a broad range of IT hardware and software solutions
Soft Skills
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Should possess a valid driver’s license with motorcycle eligibility
IV. WORKING CONDITIONS
Combination of remote and onsite work, depending on client needs
May require travel to client locations
Flexible working hours to address urgent technical issues when needed
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
Technical Support
II. DUTIES AND RESPONSIBILITIES
Provide first-line support for client technical issues via phone, email, or onsite visits
Troubleshoot and resolve hardware, software, and connectivity issues efficiently
Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
Ensure client service level agreements (SLAs) are met consistently
Documentation
Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
Contribute to creating and updating knowledge base articles and user guides
Customer Service
Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
Communicate technical information clearly even with non-technical users
Build and maintain positive relationships with clients and team members
Iii. Qualifications
- Minimum Education
- Minimum Experience/Training
- Competency
Basic knowledge of IT systems and troubleshooting methodologies
Familiarity with a broad range of IT hardware and software solutions
Soft Skills
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Should possess a valid driver’s license with motorcycle eligibility
IV. WORKING CONDITIONS
Combination of remote and onsite work, depending on client needs
May require travel to client locations
Flexible working hours to address urgent technical issues when needed