Service Delivery Manager
Salary undisclosed
Checking job availability...
Original
Simplified
Location : Philippines (Remote from India until work permit visa is issued)
Notice Period : Immediate to Max 30 Days
Roles & Responsibilities:
- Lead capability presentations, requirements gathering, and proposal preparations for RFI/RFP/RFQs.
- Manage project delivery, ensuring quality, resource allocation, and timely completion of milestones.
- Develop and track KPIs, ensuring compliance with client expectations and SLAs.
- Oversee daily operations, providing guidance to the delivery team and ensuring process excellence.
- Identify business growth opportunities and collaborate with sales teams to expand services.
- Conduct delivery reviews, drive continuous improvement, and enhance client satisfaction.
Skills & Qualifications:
- Bachelor’s degree in a relevant field.
- ITIL / Agile certification; PMP/Prince 2 preferred.
- Experience in software development and stakeholder management.
- Strong communication, problem-solving, and leadership skills.
- Knowledge of emerging technologies (Gen AI, RPA, Data Analytics, etc.).
- Lean Six Sigma certification is a plus
Location : Philippines (Remote from India until work permit visa is issued)
Notice Period : Immediate to Max 30 Days
Roles & Responsibilities:
- Lead capability presentations, requirements gathering, and proposal preparations for RFI/RFP/RFQs.
- Manage project delivery, ensuring quality, resource allocation, and timely completion of milestones.
- Develop and track KPIs, ensuring compliance with client expectations and SLAs.
- Oversee daily operations, providing guidance to the delivery team and ensuring process excellence.
- Identify business growth opportunities and collaborate with sales teams to expand services.
- Conduct delivery reviews, drive continuous improvement, and enhance client satisfaction.
Skills & Qualifications:
- Bachelor’s degree in a relevant field.
- ITIL / Agile certification; PMP/Prince 2 preferred.
- Experience in software development and stakeholder management.
- Strong communication, problem-solving, and leadership skills.
- Knowledge of emerging technologies (Gen AI, RPA, Data Analytics, etc.).
- Lean Six Sigma certification is a plus