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Service Delivery Manager

Salary undisclosed

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Location : Philippines (Remote from India until work permit visa is issued)

Notice Period : Immediate to Max 30 Days

Roles & Responsibilities:

  • Lead capability presentations, requirements gathering, and proposal preparations for RFI/RFP/RFQs.
  • Manage project delivery, ensuring quality, resource allocation, and timely completion of milestones.
  • Develop and track KPIs, ensuring compliance with client expectations and SLAs.
  • Oversee daily operations, providing guidance to the delivery team and ensuring process excellence.
  • Identify business growth opportunities and collaborate with sales teams to expand services.
  • Conduct delivery reviews, drive continuous improvement, and enhance client satisfaction.

Skills & Qualifications:

  • Bachelor’s degree in a relevant field.
  • ITIL / Agile certification; PMP/Prince 2 preferred.
  • Experience in software development and stakeholder management.
  • Strong communication, problem-solving, and leadership skills.
  • Knowledge of emerging technologies (Gen AI, RPA, Data Analytics, etc.).
  • Lean Six Sigma certification is a plus

Location : Philippines (Remote from India until work permit visa is issued)

Notice Period : Immediate to Max 30 Days

Roles & Responsibilities:

  • Lead capability presentations, requirements gathering, and proposal preparations for RFI/RFP/RFQs.
  • Manage project delivery, ensuring quality, resource allocation, and timely completion of milestones.
  • Develop and track KPIs, ensuring compliance with client expectations and SLAs.
  • Oversee daily operations, providing guidance to the delivery team and ensuring process excellence.
  • Identify business growth opportunities and collaborate with sales teams to expand services.
  • Conduct delivery reviews, drive continuous improvement, and enhance client satisfaction.

Skills & Qualifications:

  • Bachelor’s degree in a relevant field.
  • ITIL / Agile certification; PMP/Prince 2 preferred.
  • Experience in software development and stakeholder management.
  • Strong communication, problem-solving, and leadership skills.
  • Knowledge of emerging technologies (Gen AI, RPA, Data Analytics, etc.).
  • Lean Six Sigma certification is a plus