Main Job Tasks and Responsibilities:
• Receive case referrals through multiple channels and conduct a thorough review to determine if
the suspected allegation in the case is confirmed.
• Using multiple systems/tools, perform moderately complex research and analysis of case
supporting documentation related to the case. If necessary, contact internal and/or external
business partners so that the information used to review the allegation is accurate and complete.
• Thoroughly and accurately document findings, in accordance with departmental guidelines.
• Prepare Suspicious Activity Reports (SARs) when required, and document when a Suspicious
Activity Report is not required, in accordance with regulatory requirements
• Identify and escalate control gaps and/or weaknesses.
• Perform research on client accounts and take action to correct errors as required.
Education and Experience:
• Bachelor’s degree in related field.
• Three to five years banking experience required.
• Three to five years’ experience in payments (wire, ACH and card).
• Strong understanding of Bank Secrecy Act and applicable laws.
• Experience in documenting/preparing SARs.
• Experience in Fraud investigations processes.
• Experience with a high-growth BaaS, a plus.
• Skilled with Microsoft Word, Excel, Outlook and related software applications.
Key Competencies:
• Strong communication skills and leadership talent.
• Strong organizational and customer service skills.
• Ability to handle multiple tasks and appropriately prioritize, as well as ability to work under
pressure.
• Strong analytical and problem-solving skills.
Main Job Tasks and Responsibilities:
• Receive case referrals through multiple channels and conduct a thorough review to determine if
the suspected allegation in the case is confirmed.
• Using multiple systems/tools, perform moderately complex research and analysis of case
supporting documentation related to the case. If necessary, contact internal and/or external
business partners so that the information used to review the allegation is accurate and complete.
• Thoroughly and accurately document findings, in accordance with departmental guidelines.
• Prepare Suspicious Activity Reports (SARs) when required, and document when a Suspicious
Activity Report is not required, in accordance with regulatory requirements
• Identify and escalate control gaps and/or weaknesses.
• Perform research on client accounts and take action to correct errors as required.
Education and Experience:
• Bachelor’s degree in related field.
• Three to five years banking experience required.
• Three to five years’ experience in payments (wire, ACH and card).
• Strong understanding of Bank Secrecy Act and applicable laws.
• Experience in documenting/preparing SARs.
• Experience in Fraud investigations processes.
• Experience with a high-growth BaaS, a plus.
• Skilled with Microsoft Word, Excel, Outlook and related software applications.
Key Competencies:
• Strong communication skills and leadership talent.
• Strong organizational and customer service skills.
• Ability to handle multiple tasks and appropriately prioritize, as well as ability to work under
pressure.
• Strong analytical and problem-solving skills.