Client Support Agent for US Healthcare Account (WFH) CLAB
Salary undisclosed
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ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
What can we offer you?
Account specific roles and responsibilities:
- Calls the facilities to relay critical laboratory results
- Assists in placing order for STAT, specimen pick up etc.
- Assists in the main customer service inquiries
- Tracks productivity manually in MS Excel
- Communicates with onshore counterpart for all function related inquiries
- Follows up on pending orders or laboratory results
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
- 6 months - 1 year BPO experience
- Healthcare Account experience is an advantage
- Ability to multitask (taking in calls and responding to email)
- Organized and keen attention to details
- Good verbal and written English skills
- Amenable working night shift (shifting)
- Must be residing within Greater Manila Area
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
What can we offer you?
Account specific roles and responsibilities:
- Calls the facilities to relay critical laboratory results
- Assists in placing order for STAT, specimen pick up etc.
- Assists in the main customer service inquiries
- Tracks productivity manually in MS Excel
- Communicates with onshore counterpart for all function related inquiries
- Follows up on pending orders or laboratory results
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
- 6 months - 1 year BPO experience
- Healthcare Account experience is an advantage
- Ability to multitask (taking in calls and responding to email)
- Organized and keen attention to details
- Good verbal and written English skills
- Amenable working night shift (shifting)
- Must be residing within Greater Manila Area
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives