- Are you a seasoned customer support professional with extensive experience in troubleshooting M365 applications and cloud technologies?
- Would you like to be a part of a collaborative work setting that provides opportunities for career growth?
- Interested in joining a global IT company that empowers our people and has flexibility, and work-life balance?
Practical Information:
Location: Philippines | Reports to: PH Team Lead - Technical Support | Visa Requirements: Valid working visa for Philippines | Language Requirements: Professional level English written and verbal | Work Arrangement: Remote | Learn more: crayon.com
We are looking for a new Support Engineer - L1 to join our team. In this role you will be involved providing high-quality IT technical support to customers while ensuring their issues are resolved efficiently and effectively within the service level agreements (SLAs).
Key responsibilities
- Provide technical assistance related to Azure, Office 365, Infrastructure servers, computer systems, software, hardware, and managed compute virtual machines
- Define and document best practices and strategies regarding application integration and infrastructure maintenance within Jira or other systems to build on the knowledge base articles
- Keep up to date with the latest cloud technologies, best practices, and industry trends. Continuously improve cloud infrastructure and support processes
- Work closely with external vendors and internal teams to ensure effective resolution of customer requests, which will include coordinating efforts, sharing information, and leveraging expertise from various sources
Your Competencies
- Experience providing technical support on Azure or AWS or GCP
- Background in delivering technical support on Microsoft 365 products or services using the M365 Admin center portal
- Troubleshooting experience in supporting legacy Microsoft Office Suites, as well as modern Office suites, including deployment and migrations
- General knowledge and understanding of Microsoft Autopilot/Intune on how device management and policy, apps and script deployment works
About You
- You actively collaborate with cross-functional teams, sharing knowledge and fostering meaningful connections
- You possess excellent communication skills, demonstrating respect, using inclusive language (we, our), and promoting inclusion and core values
- You have exceptional problem-solving abilities, skilled at diagnosing and resolving technical issues with efficiency and precision
What's on Offer?
- Attractive remuneration package along with ongoing career opportunities, technological and professional development, and support
- HMO coverage for employee and two dependents
- 10 sick leaves and 15 vacation leaves
- Employee Assistance Program
- Regular social and company events
At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, colour, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.
If you require any assistance or reasonable accommodation during the application process, please let us know.
Apply to join an award-winning employer!
- Are you a seasoned customer support professional with extensive experience in troubleshooting M365 applications and cloud technologies?
- Would you like to be a part of a collaborative work setting that provides opportunities for career growth?
- Interested in joining a global IT company that empowers our people and has flexibility, and work-life balance?
Practical Information:
Location: Philippines | Reports to: PH Team Lead - Technical Support | Visa Requirements: Valid working visa for Philippines | Language Requirements: Professional level English written and verbal | Work Arrangement: Remote | Learn more: crayon.com
We are looking for a new Support Engineer - L1 to join our team. In this role you will be involved providing high-quality IT technical support to customers while ensuring their issues are resolved efficiently and effectively within the service level agreements (SLAs).
Key responsibilities
- Provide technical assistance related to Azure, Office 365, Infrastructure servers, computer systems, software, hardware, and managed compute virtual machines
- Define and document best practices and strategies regarding application integration and infrastructure maintenance within Jira or other systems to build on the knowledge base articles
- Keep up to date with the latest cloud technologies, best practices, and industry trends. Continuously improve cloud infrastructure and support processes
- Work closely with external vendors and internal teams to ensure effective resolution of customer requests, which will include coordinating efforts, sharing information, and leveraging expertise from various sources
Your Competencies
- Experience providing technical support on Azure or AWS or GCP
- Background in delivering technical support on Microsoft 365 products or services using the M365 Admin center portal
- Troubleshooting experience in supporting legacy Microsoft Office Suites, as well as modern Office suites, including deployment and migrations
- General knowledge and understanding of Microsoft Autopilot/Intune on how device management and policy, apps and script deployment works
About You
- You actively collaborate with cross-functional teams, sharing knowledge and fostering meaningful connections
- You possess excellent communication skills, demonstrating respect, using inclusive language (we, our), and promoting inclusion and core values
- You have exceptional problem-solving abilities, skilled at diagnosing and resolving technical issues with efficiency and precision
What's on Offer?
- Attractive remuneration package along with ongoing career opportunities, technological and professional development, and support
- HMO coverage for employee and two dependents
- 10 sick leaves and 15 vacation leaves
- Employee Assistance Program
- Regular social and company events
At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, colour, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.
If you require any assistance or reasonable accommodation during the application process, please let us know.
Apply to join an award-winning employer!