Team Leader (Freight Forwarding and Logistics)
Salary undisclosed
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Join our dynamic team as a Team Leader and play a pivotal role in driving operational excellence and ensuring top-notch service delivery. If you excel at managing day-to-day operations, resolving issues, mentoring teams, and communicating effectively with clients and management, this role is perfect for you!
Job Role:
- Reports directly to Operations Manager for service delivery results
- Communicate team status, tasks accomplishment, and direction (Oversee and monitor day to day operations)
- Provides status of reporting to client
- Serves as a focal point to communicate ad resolve issues
- Escalate issues which cannot resolve by the team
- Provide guidance with the team based on management direction and client’s direction
- Develop an action plan that the team will use to reach their goals
- Lead and facilitate constructive communication (problem solving and collaboration)
- Discover Training needs and provide coaching and mentoring
- Focus the team on the tasks at hand or client’s requirements.
- Perform job tasks as needed
Qualifications:
- In-depth knowledge in Air and Sea Import Freight Forwarding from customer service until delivery and invoicing
- Proven work experience as a team leader or supervisor
- Experience in Cargowise
- Organizational and time-management skills
- Decision making skills
- Strong verbal and written English communication skills
- Excellent customer service orientation
- Strong familiarity with internet and MS Office applications
- Amenable to work in rotating shifts, holidays and weekends
Others:
- Permanent WFH* (terms and conditions apply)
- HMO and Life insurance coverage on the first day of work
- Company to provide internet allowance and PC.
- Other allowances
- Loyalty award and Others
Join our dynamic team as a Team Leader and play a pivotal role in driving operational excellence and ensuring top-notch service delivery. If you excel at managing day-to-day operations, resolving issues, mentoring teams, and communicating effectively with clients and management, this role is perfect for you!
Job Role:
- Reports directly to Operations Manager for service delivery results
- Communicate team status, tasks accomplishment, and direction (Oversee and monitor day to day operations)
- Provides status of reporting to client
- Serves as a focal point to communicate ad resolve issues
- Escalate issues which cannot resolve by the team
- Provide guidance with the team based on management direction and client’s direction
- Develop an action plan that the team will use to reach their goals
- Lead and facilitate constructive communication (problem solving and collaboration)
- Discover Training needs and provide coaching and mentoring
- Focus the team on the tasks at hand or client’s requirements.
- Perform job tasks as needed
Qualifications:
- In-depth knowledge in Air and Sea Import Freight Forwarding from customer service until delivery and invoicing
- Proven work experience as a team leader or supervisor
- Experience in Cargowise
- Organizational and time-management skills
- Decision making skills
- Strong verbal and written English communication skills
- Excellent customer service orientation
- Strong familiarity with internet and MS Office applications
- Amenable to work in rotating shifts, holidays and weekends
Others:
- Permanent WFH* (terms and conditions apply)
- HMO and Life insurance coverage on the first day of work
- Company to provide internet allowance and PC.
- Other allowances
- Loyalty award and Others