FRAUD RISK DEPARTMENT HEAD

This position is primarily responsible for leading and overseeing all the operational aspects of authorizations and fraud risk operations

Responsibilities

• Manages a team of fraud risk managers who will assist to oversee the day-to-day fraud risk operation of the unit and help achieve the acceptable fraud key metrics such as: fraud detection rate, fraud review quality rate, inbound call success rate, fraud recovery rate, fraud dispute resolution and TAT, fraud investigation and disposition, as set in the service level agreement (SLA),
• Develops relevant key performance metrics which will ensure a more robust fraud detection and prevention mechanism.
• Provides feedback and coaching to help achieve the professional development needs of the fraud detection managers and fraud detection staff.
• Collaborates with Risk Data Science to proactively formulate and execute strategies which will help detect / mitigate emerging credit and debit fraud risks.
• Enables within the team a mechanism to actively communicate with customers on credit and debit fraud service fulfilment, process improvement feedback, and important advisories.
  
  

Qualifications

• Bachelor’s degree in Economics, Management, Accounting, or any related disciplines
• At least 5 years of experience in fraud investigation in financial institutions
• Supervisory experience in fraud management acquired in a retail bank
• Strong understanding of banking policies and regulations

• Familiarity with chargeback rules for card schemes (MasterCard, VISA, and Bancnet)

This position is primarily responsible for leading and overseeing all the operational aspects of authorizations and fraud risk operations

Responsibilities

• Manages a team of fraud risk managers who will assist to oversee the day-to-day fraud risk operation of the unit and help achieve the acceptable fraud key metrics such as: fraud detection rate, fraud review quality rate, inbound call success rate, fraud recovery rate, fraud dispute resolution and TAT, fraud investigation and disposition, as set in the service level agreement (SLA),
• Develops relevant key performance metrics which will ensure a more robust fraud detection and prevention mechanism.
• Provides feedback and coaching to help achieve the professional development needs of the fraud detection managers and fraud detection staff.
• Collaborates with Risk Data Science to proactively formulate and execute strategies which will help detect / mitigate emerging credit and debit fraud risks.
• Enables within the team a mechanism to actively communicate with customers on credit and debit fraud service fulfilment, process improvement feedback, and important advisories.
  
  

Qualifications

• Bachelor’s degree in Economics, Management, Accounting, or any related disciplines
• At least 5 years of experience in fraud investigation in financial institutions
• Supervisory experience in fraud management acquired in a retail bank
• Strong understanding of banking policies and regulations

• Familiarity with chargeback rules for card schemes (MasterCard, VISA, and Bancnet)