Renewal Manager
About the Company
Computer Generated Solutions
Corporate Profile:
We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.com
About the Role
As a Renewals Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.
Responsibilities
- Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
- Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
- Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
- Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.
- Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.
- Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
- Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
- Strong documentation skills will be required.
Qualifications
- Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
- Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
- Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
- Effective communicator with strong interpersonal, negotiation, and presentation skills.
- Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.
Preferred Skills and Experience
- Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.
- Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.
- Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.
- A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.
About the Company
Computer Generated Solutions
Corporate Profile:
We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.com
About the Role
As a Renewals Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes.
Responsibilities
- Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
- Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
- Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
- Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.
- Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.
- Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
- Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
- Strong documentation skills will be required.
Qualifications
- Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment.
- Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent.
- Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals.
- Effective communicator with strong interpersonal, negotiation, and presentation skills.
- Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.
Preferred Skills and Experience
- Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments.
- Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential.
- Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders.
- A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.