Epicareer Might not Working Properly
Learn More

Cruise BOH Agent

Salary undisclosed

Checking job availability...

Original
Simplified
Apply Now

Back to search results

Previous job Next job

Job Description

MINIMUM REQUIREMENTS:

  • Agents are expected to be willing to report onsite and be amenable to do graveyard shift, including weekend shift as this is a US account.
  • Service driven individual with proven work experience in customer service environment
  • Providing positive customer experience as well as effective verbal and written communication skill, including effective email writing
  • Able to work autonomously but able to recognize when additional support is needed on handling customer interactions and transactions
  • Able to navigate multiple systems
  • Attention to detail
  • Must be willing to be on mostly US hours and shifting hours
  • Intensely immersed in navigating different systems and knowledgebase
  • Experience with call center environment in handling customer voice interactions (preferred)

Preferred Requirements

  • Strong customer service orientation
  • Well versed in North American accent
  • Phone speaking neutral accent is preferred
  • Experience in case management / account management (preferred not required)
  • Experience in roles within Travel / hospitality industry (preferred, not required)
  • DOS Based Application exposure (preferred, not required

Close the popup

Apply Now

At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe Group, expect to think differently, challenge the norm and find your purpose.

Get notified for similar jobs

You'll receive updates once a week

Enter Email address (Required)

Failure!

Get tailored job recommendations based on your interests.

profile icon

Profile recommendations

No recommendations found

Similar Jobs

No recommendations found

Jobseekers Also Viewed

  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

AU Telco Campaign - Eastwood

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> Location 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR11435 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215">
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR11230 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

AU Mobile Support Campaign - BGC

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> Location 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR11445 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215">
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR7869 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

Learning Development Director

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR11401 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215">

No recommendations found

Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
Apply Now

Back to search results

Previous job Next job

Job Description

MINIMUM REQUIREMENTS:

  • Agents are expected to be willing to report onsite and be amenable to do graveyard shift, including weekend shift as this is a US account.
  • Service driven individual with proven work experience in customer service environment
  • Providing positive customer experience as well as effective verbal and written communication skill, including effective email writing
  • Able to work autonomously but able to recognize when additional support is needed on handling customer interactions and transactions
  • Able to navigate multiple systems
  • Attention to detail
  • Must be willing to be on mostly US hours and shifting hours
  • Intensely immersed in navigating different systems and knowledgebase
  • Experience with call center environment in handling customer voice interactions (preferred)

Preferred Requirements

  • Strong customer service orientation
  • Well versed in North American accent
  • Phone speaking neutral accent is preferred
  • Experience in case management / account management (preferred not required)
  • Experience in roles within Travel / hospitality industry (preferred, not required)
  • DOS Based Application exposure (preferred, not required

Close the popup

Apply Now

At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe Group, expect to think differently, challenge the norm and find your purpose.

Get notified for similar jobs

You'll receive updates once a week

Enter Email address (Required)

Failure!

Get tailored job recommendations based on your interests.

profile icon

Profile recommendations

No recommendations found

Similar Jobs

No recommendations found

Jobseekers Also Viewed

  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

AU Telco Campaign - Eastwood

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> Location 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR11435 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215">
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR11230 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

AU Mobile Support Campaign - BGC

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> Location 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR11445 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215">
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR7869 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">

Learning Development Director

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> Job Id JR11401 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-category" au-target-id="1215"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target hide dual-category aurelia-hide" au-target-id="1215">

No recommendations found

Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.