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Application Deadline: 31 March 2025
Department: Magic EA
Location: Philippines
Compensation: $3.50 / hour
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
Get ready to take charge and make magic happen as you step into the role of an Assistant Coach, managing a team of virtual assistants (VAs). You'll be responsible for maintaining and growing the company's clients and overseeing a team of virtual assistants (EAs). You are also responsible to create a flourishing work environment for assistants to excel and grow as an individual. Help EAs excel and retain with their clients for as long as possible.
Interface with Clients & Assistants - assistants are your main priority, and you'll help regulate the relationship between the client and assistant.
The impact you’ll make:
EA Performance Coach & Quality Lead
- Guide Executive Assistants in mastering complex calendar management, email optimization, and high-stakes communication with C-suite executives
- Review and enhance EAs' strategic approaches to task prioritization, meeting prep, and executive workflow optimization
- Track metrics like response times, executive satisfaction scores, and successful task completion rates to identify coaching opportunities
- Design personalized coaching programs focusing on key EA skills like stakeholder management, business writing, and executive support best practices
Strategic Account Oversight
- Partner with clients to maximize their EA's effectiveness in supporting key business initiatives and executive productivity
- Lead regular optimization sessions to fine-tune EA workflows and adapt to changing executive needs
- Create and refine playbooks for critical EA functions like board meeting preparation, travel arrangements, and confidential project management
- Manage EA transitions and account expansions with minimal disruption to executive workflows
EA Team Development
- Foster collaboration between EAs to share best practices in executive support and time management
- Coordinate with Customer Success to ensure EAs are aligned with broader client objectives
- Help EAs develop expertise in specific industries and executive functions (tech, finance, healthcare, etc.)
- Guide EAs in leveraging tools like Notion, Asana, and other productivity platforms for optimal executive support
We're on the lookout for someone who has:
- Bring at least 3 months of team leadership experience, ideally in the virtual world
- Wow us with top-notch English skills, whether typing away or chatting it up
- Navigate Google Sheets like a pro and pick up new tech tools with ease
- Spot the little details and keep things running smoother than a well-oiled machine
- Think on your feet, bounce back from challenges, and always find a way forward
- Juggle multiple projects without dropping the ball, and pivot when needed
- Thrive in our fast-paced environment where no two days are the same
- Hit deadlines like clockwork
- Bonus points if you've got experience handling client communications
- Being down-to-earth and willing to soak up new knowledge.
- To thrive in our work-from-home setup, it takes more than just liking it; you need the right attitude to collaborate effectively within our One Plow Culture.
- In a fast-paced environment, when it comes to Magic, we take it up a notch and move at lightning speed.
- Your sharp eye for details and ability to grasp complex concepts.
- Magic, being a start-up, understands that we're not perfect. However, we have a GSD mindset where we don't sulk; we fix things and get them done.
- Complete our pre-qualifying questions
- Participate in the Plow Test: a one-way video interview
- Interview with our Recruiting Team
- Take cognitive assessments
- Final interview with the Operations Team
- Receive a job offer
- Begin our Training program
Why Magic?
Application Deadline: 31 March 2025
Department: Magic EA
Location: Philippines
Compensation: $3.50 / hour
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
Get ready to take charge and make magic happen as you step into the role of an Assistant Coach, managing a team of virtual assistants (VAs). You'll be responsible for maintaining and growing the company's clients and overseeing a team of virtual assistants (EAs). You are also responsible to create a flourishing work environment for assistants to excel and grow as an individual. Help EAs excel and retain with their clients for as long as possible.
Interface with Clients & Assistants - assistants are your main priority, and you'll help regulate the relationship between the client and assistant.
The impact you’ll make:
EA Performance Coach & Quality Lead
- Guide Executive Assistants in mastering complex calendar management, email optimization, and high-stakes communication with C-suite executives
- Review and enhance EAs' strategic approaches to task prioritization, meeting prep, and executive workflow optimization
- Track metrics like response times, executive satisfaction scores, and successful task completion rates to identify coaching opportunities
- Design personalized coaching programs focusing on key EA skills like stakeholder management, business writing, and executive support best practices
Strategic Account Oversight
- Partner with clients to maximize their EA's effectiveness in supporting key business initiatives and executive productivity
- Lead regular optimization sessions to fine-tune EA workflows and adapt to changing executive needs
- Create and refine playbooks for critical EA functions like board meeting preparation, travel arrangements, and confidential project management
- Manage EA transitions and account expansions with minimal disruption to executive workflows
EA Team Development
- Foster collaboration between EAs to share best practices in executive support and time management
- Coordinate with Customer Success to ensure EAs are aligned with broader client objectives
- Help EAs develop expertise in specific industries and executive functions (tech, finance, healthcare, etc.)
- Guide EAs in leveraging tools like Notion, Asana, and other productivity platforms for optimal executive support
We're on the lookout for someone who has:
- Bring at least 3 months of team leadership experience, ideally in the virtual world
- Wow us with top-notch English skills, whether typing away or chatting it up
- Navigate Google Sheets like a pro and pick up new tech tools with ease
- Spot the little details and keep things running smoother than a well-oiled machine
- Think on your feet, bounce back from challenges, and always find a way forward
- Juggle multiple projects without dropping the ball, and pivot when needed
- Thrive in our fast-paced environment where no two days are the same
- Hit deadlines like clockwork
- Bonus points if you've got experience handling client communications
- Being down-to-earth and willing to soak up new knowledge.
- To thrive in our work-from-home setup, it takes more than just liking it; you need the right attitude to collaborate effectively within our One Plow Culture.
- In a fast-paced environment, when it comes to Magic, we take it up a notch and move at lightning speed.
- Your sharp eye for details and ability to grasp complex concepts.
- Magic, being a start-up, understands that we're not perfect. However, we have a GSD mindset where we don't sulk; we fix things and get them done.
- Complete our pre-qualifying questions
- Participate in the Plow Test: a one-way video interview
- Interview with our Recruiting Team
- Take cognitive assessments
- Final interview with the Operations Team
- Receive a job offer
- Begin our Training program
Why Magic?