Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Contact Center Customer Service Representative 3

Salary undisclosed
Checking job availability...
Original
Simplified
Role Summary

Our client is looking for a dedicated and detail-oriented Contact Center Customer Service Representative who will be responsible for investigating and resolving complex customer issues, ensuring a seamless experience for our users across various platforms. The ideal candidate will have a passion for problem-solving and delivering exceptional customer service.

SCHEDULE: 10:00 AM – 7:00 PM Eastern Daylight Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions
  • Investigate complex customer issues around reporting, payments, product functionality, and account configuration
  • Troubleshoot within multiple systems, leveraging internal knowledge bases to find accurate solutions
  • Respond to all tickets thoroughly, ensuring all questions are answered and the customer is satisfied
  • Respond promptly and professionally to multiple inbound customer channels simultaneously, including chat, email, and phone
  • Track and file bug reports, ensuring to close the loop with customers once technical issues are resolved
  • Ensure all tickets remain in the correct status, fill out missing information about accounts, and be proactive with customer follow-up

Qualifications
  • A Bachelor’s degree in the related field is preferred
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple tasks and prioritize effectively
  • Experience with customer support software and tools
  • Technical proficiency and ability to quickly learn new systems
  • Strong computer aptitude, which includes expertise with Microsoft 365 applications
  • Aptitude in data management, analytics, reporting preparation
  • Ability to function in an autonomous environment—independent worker, self-directed
Role Summary

Our client is looking for a dedicated and detail-oriented Contact Center Customer Service Representative who will be responsible for investigating and resolving complex customer issues, ensuring a seamless experience for our users across various platforms. The ideal candidate will have a passion for problem-solving and delivering exceptional customer service.

SCHEDULE: 10:00 AM – 7:00 PM Eastern Daylight Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions
  • Investigate complex customer issues around reporting, payments, product functionality, and account configuration
  • Troubleshoot within multiple systems, leveraging internal knowledge bases to find accurate solutions
  • Respond to all tickets thoroughly, ensuring all questions are answered and the customer is satisfied
  • Respond promptly and professionally to multiple inbound customer channels simultaneously, including chat, email, and phone
  • Track and file bug reports, ensuring to close the loop with customers once technical issues are resolved
  • Ensure all tickets remain in the correct status, fill out missing information about accounts, and be proactive with customer follow-up

Qualifications
  • A Bachelor’s degree in the related field is preferred
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple tasks and prioritize effectively
  • Experience with customer support software and tools
  • Technical proficiency and ability to quickly learn new systems
  • Strong computer aptitude, which includes expertise with Microsoft 365 applications
  • Aptitude in data management, analytics, reporting preparation
  • Ability to function in an autonomous environment—independent worker, self-directed