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Customer Service | Health Care

Salary undisclosed

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  • Sending out reminders for rosters both monthly and quarterly
  • Processing rosters for uploading into TRAQ (monthly, quarterly)
  • Pulling random selections (monthly, quarterly, consortium)
  • Processing updates for consortium clients (employees, notes for not testing, terminating, contact info, etc)
  • Processing new consortium clients including generating company profile, contact info, generating program verification letters, setting up username and passwords for TRAQ, updating roster
  • Work the random email folder as well as personal
  • Answer phones
  • Send reminders for consortium clients twice a quarter for testing of random selection
  • Process BATs
  • Attach results (both drug and alcohol) to random selection to make sure clients are meeting compliance (monthly, quarterly and consortium)
  • Generate test requests
  • Generate MIS reports
  • Troubleshooting and/or training when clients need more personal interaction

Work set-up: Onsite

Work location: Libis, Quezon City

Work schedule: Monday - Friday (Night Shift)
  • Sending out reminders for rosters both monthly and quarterly
  • Processing rosters for uploading into TRAQ (monthly, quarterly)
  • Pulling random selections (monthly, quarterly, consortium)
  • Processing updates for consortium clients (employees, notes for not testing, terminating, contact info, etc)
  • Processing new consortium clients including generating company profile, contact info, generating program verification letters, setting up username and passwords for TRAQ, updating roster
  • Work the random email folder as well as personal
  • Answer phones
  • Send reminders for consortium clients twice a quarter for testing of random selection
  • Process BATs
  • Attach results (both drug and alcohol) to random selection to make sure clients are meeting compliance (monthly, quarterly and consortium)
  • Generate test requests
  • Generate MIS reports
  • Troubleshooting and/or training when clients need more personal interaction

Work set-up: Onsite

Work location: Libis, Quezon City

Work schedule: Monday - Friday (Night Shift)