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Role Summary
Our client is looking for an Account Coordinator to join their growing team. This role will report to the Director of Client Service and will support anywhere from one to three account teams in their effort to deliver an exceptional experience to clients. This role will serve as the initial point of contact for client communications and is primarily responsible for reporting, call tracking, note taking, and performing tasks related to client budgets (like creating and executing sales orders, purchase orders, etc.). This role is also responsible for monitoring client communications via email, providing timely responses, escalating concerns or issues, and ensuring they relay any critical client communication to the relevant account teams.
The Account Coordinator will be responsible for the day-to-day execution of client service plans, under the guidance, leadership, and direction of the account team.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Standard Time (1:00 AM – 10:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
Our client is looking for an Account Coordinator to join their growing team. This role will report to the Director of Client Service and will support anywhere from one to three account teams in their effort to deliver an exceptional experience to clients. This role will serve as the initial point of contact for client communications and is primarily responsible for reporting, call tracking, note taking, and performing tasks related to client budgets (like creating and executing sales orders, purchase orders, etc.). This role is also responsible for monitoring client communications via email, providing timely responses, escalating concerns or issues, and ensuring they relay any critical client communication to the relevant account teams.
The Account Coordinator will be responsible for the day-to-day execution of client service plans, under the guidance, leadership, and direction of the account team.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Standard Time (1:00 AM – 10:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
- Assist the client services team with daily communication with clients and vendors by checking emails, managing media plans, and managing reporting
- Take notes for each client or vendor call, adding notes into Gainsight and assigning/completing follow-up tasks as appropriate
- Track all vendor allocations, reallocations, unallocated funds, and other critical information as assigned by the Account Director or Director of Client Services
- Create tickets for client issues, and project manage tickets to ensure that they are being addressed/resolved (i.e. in Jira)
- Support the Account Manager to review invoices before the invoices are sent to clients for billing
- Partner with members of the client finance team to manage client budgets, including support of the sales order/SOWBA, and PO processes
- Perform budget management and end-of-month budget confirmation with clients
- A bachelor's degree in a related discipline is required
- No professional experience required
- Up to two years of academic experience using data, analytics, and/or research to solve problems
- Basic knowledge of Microsoft Excel and Google Suite tools
- Interest in media planning, media buying, digital marketing, and/or digital media
- Excellent written and verbal communication, grammar, and proofreading skills, and acute attention to detail
- Ability to present data and develop compelling presentations
- Strong organizational skills and ability to effectively prioritize tasks independently
- Strong interpersonal, customer service, organizational and problem-solving skills
- Mathematically and technically inclined
Role Summary
Our client is looking for an Account Coordinator to join their growing team. This role will report to the Director of Client Service and will support anywhere from one to three account teams in their effort to deliver an exceptional experience to clients. This role will serve as the initial point of contact for client communications and is primarily responsible for reporting, call tracking, note taking, and performing tasks related to client budgets (like creating and executing sales orders, purchase orders, etc.). This role is also responsible for monitoring client communications via email, providing timely responses, escalating concerns or issues, and ensuring they relay any critical client communication to the relevant account teams.
The Account Coordinator will be responsible for the day-to-day execution of client service plans, under the guidance, leadership, and direction of the account team.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Standard Time (1:00 AM – 10:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
Our client is looking for an Account Coordinator to join their growing team. This role will report to the Director of Client Service and will support anywhere from one to three account teams in their effort to deliver an exceptional experience to clients. This role will serve as the initial point of contact for client communications and is primarily responsible for reporting, call tracking, note taking, and performing tasks related to client budgets (like creating and executing sales orders, purchase orders, etc.). This role is also responsible for monitoring client communications via email, providing timely responses, escalating concerns or issues, and ensuring they relay any critical client communication to the relevant account teams.
The Account Coordinator will be responsible for the day-to-day execution of client service plans, under the guidance, leadership, and direction of the account team.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Standard Time (1:00 AM – 10:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
- Assist the client services team with daily communication with clients and vendors by checking emails, managing media plans, and managing reporting
- Take notes for each client or vendor call, adding notes into Gainsight and assigning/completing follow-up tasks as appropriate
- Track all vendor allocations, reallocations, unallocated funds, and other critical information as assigned by the Account Director or Director of Client Services
- Create tickets for client issues, and project manage tickets to ensure that they are being addressed/resolved (i.e. in Jira)
- Support the Account Manager to review invoices before the invoices are sent to clients for billing
- Partner with members of the client finance team to manage client budgets, including support of the sales order/SOWBA, and PO processes
- Perform budget management and end-of-month budget confirmation with clients
- A bachelor's degree in a related discipline is required
- No professional experience required
- Up to two years of academic experience using data, analytics, and/or research to solve problems
- Basic knowledge of Microsoft Excel and Google Suite tools
- Interest in media planning, media buying, digital marketing, and/or digital media
- Excellent written and verbal communication, grammar, and proofreading skills, and acute attention to detail
- Ability to present data and develop compelling presentations
- Strong organizational skills and ability to effectively prioritize tasks independently
- Strong interpersonal, customer service, organizational and problem-solving skills
- Mathematically and technically inclined