- Preferably with BPO background or has experience handling International clients
Job description:
Work From Office - This is a Work-from-office setup based in Angeles City.
The HR Generalist will play a critical role in supporting day-to-day HR operations and managing a broad range of administrative and
employee support activities. This includes tasks related to attendance, timekeeping, onboarding and offboarding, employee
requests, payroll coordination, and benefits administration. Additionally, the role will involve regular case management to address
and resolve attendance issues, employee requests, and client-related inquiries, promoting a seamless HR service for both staff and
management.
Key Responsibilities
Attendance and Timekeeping
• Monitor and report attendance, absences, loss hours, and late arrivals.
• Investigate attendance issues such as "No Call No Show" (NCNS) and coordinate welfare checks.
• Conduct HR catchups with staff members, providing support and identifying potential issues.
• Cross-check attendance logs across systems (Sprout and AT) for accuracy in leaves, loss hours, and late attendance.
• Send timesheets for resigned employees to Finance and manage leave credits for internal transfers.
Employee Requests and Client Liaison
• Process employee requests for COEs, TD adjustments, and overtime approvals, coordinating with relevant HR personnel.
• Handle client requests for schedule changes, shift adjustments, DST changes, and attendance or leave information,
liaising with staff and management as needed.
• Respond to client emails regarding employee attendance and leave utilization.
• Manage uniform and ID requisitions, collaborating with vendors and coordinating distribution.
Payroll and Benefits Administration
• Assist with payroll-related adjustments such as salary increases, bonuses, and incentives.
• Ensure timely creation and update of payroll records for annual adjustments, internal transfers, or off-cycle adjustments.
• Handle government benefit claims and notifications for PhilHealth, maternity, sickness, and loans, ensuring accurate
processing and timely follow-up.
• Update salary and client information on HR systems in line with payroll processing deadlines.
Onboarding and Offboarding
• Send welcome emails, prepare onboarding kits (contract, IT forms), and upload new hire profiles on HR systems.
• Manage the offboarding process, including timesheet submissions, profile updates, and issuing final pay documentation
(Final Pay computation, BIR 2316, COE, and Quit Claim).
• Coordinate with other departments to complete HR clearances, collect company assets, and process HMO and company
ID returns.
Case Management and Issue Resolution
• Track and resolve employee attendance cases, including leave requests, absence notifications, and disciplinary follow ups.
• Conduct routine case reviews, documenting case details and outcomes in the HR system.
• Address employee issues, escalating complex cases to HR leadership, and working with trainers to address error logs.
• Serve as a resource for employee relations queries and provide welfare support to foster a positive work environment.
6. Record Keeping and Compliance
• Maintain accurate HR records across systems for attendance, leave requests, benefits, and employee documentation.
• Manage archival and cross-checking processes to ensure consistency across HR platforms (Sprout, AT, Hub).
• Assist in generating and processing compliance documents such as PhilHealth ER2 and payroll adjustment notices
(PAN/PAF).
HR Projects and Ad Hoc Support
• Support HR initiatives, including salary reviews, floor walk attendance checks, and client communication projects.
• Coordinate daily perks distribution and birthday perks processing.
• Manage trackers and reports, ensuring SL roster and monitoring files are up to date.
• Contribute to regular updates of HR systems and assist with additional tasks as assigned by the HR Manager
Qualification and requirements:
• Bachelor’s degree in human resources, AB/BS Psychology, Business Administration, or a related field.
• 2+ years of HR experience, ideally in a generalist role with exposure to case management.
• Proficiency in HRIS platforms such as Sprout and MS Office Suite.
• Strong understanding of HR policies, practices, and employment regulations.
• Excellent organizational and time-management skills with attention to detail.
• Ability to manage sensitive and confidential information with professionals
Non-negotiable skills & requirements:
Preferred Skills
• Previous experience in a client-facing or HR Business Partner role.
- Knowledge of government benefits processing and payroll adjustments
- Preferably with BPO background or has experience handling International clients
Job description:
Work From Office - This is a Work-from-office setup based in Angeles City.
The HR Generalist will play a critical role in supporting day-to-day HR operations and managing a broad range of administrative and
employee support activities. This includes tasks related to attendance, timekeeping, onboarding and offboarding, employee
requests, payroll coordination, and benefits administration. Additionally, the role will involve regular case management to address
and resolve attendance issues, employee requests, and client-related inquiries, promoting a seamless HR service for both staff and
management.
Key Responsibilities
Attendance and Timekeeping
• Monitor and report attendance, absences, loss hours, and late arrivals.
• Investigate attendance issues such as "No Call No Show" (NCNS) and coordinate welfare checks.
• Conduct HR catchups with staff members, providing support and identifying potential issues.
• Cross-check attendance logs across systems (Sprout and AT) for accuracy in leaves, loss hours, and late attendance.
• Send timesheets for resigned employees to Finance and manage leave credits for internal transfers.
Employee Requests and Client Liaison
• Process employee requests for COEs, TD adjustments, and overtime approvals, coordinating with relevant HR personnel.
• Handle client requests for schedule changes, shift adjustments, DST changes, and attendance or leave information,
liaising with staff and management as needed.
• Respond to client emails regarding employee attendance and leave utilization.
• Manage uniform and ID requisitions, collaborating with vendors and coordinating distribution.
Payroll and Benefits Administration
• Assist with payroll-related adjustments such as salary increases, bonuses, and incentives.
• Ensure timely creation and update of payroll records for annual adjustments, internal transfers, or off-cycle adjustments.
• Handle government benefit claims and notifications for PhilHealth, maternity, sickness, and loans, ensuring accurate
processing and timely follow-up.
• Update salary and client information on HR systems in line with payroll processing deadlines.
Onboarding and Offboarding
• Send welcome emails, prepare onboarding kits (contract, IT forms), and upload new hire profiles on HR systems.
• Manage the offboarding process, including timesheet submissions, profile updates, and issuing final pay documentation
(Final Pay computation, BIR 2316, COE, and Quit Claim).
• Coordinate with other departments to complete HR clearances, collect company assets, and process HMO and company
ID returns.
Case Management and Issue Resolution
• Track and resolve employee attendance cases, including leave requests, absence notifications, and disciplinary follow ups.
• Conduct routine case reviews, documenting case details and outcomes in the HR system.
• Address employee issues, escalating complex cases to HR leadership, and working with trainers to address error logs.
• Serve as a resource for employee relations queries and provide welfare support to foster a positive work environment.
6. Record Keeping and Compliance
• Maintain accurate HR records across systems for attendance, leave requests, benefits, and employee documentation.
• Manage archival and cross-checking processes to ensure consistency across HR platforms (Sprout, AT, Hub).
• Assist in generating and processing compliance documents such as PhilHealth ER2 and payroll adjustment notices
(PAN/PAF).
HR Projects and Ad Hoc Support
• Support HR initiatives, including salary reviews, floor walk attendance checks, and client communication projects.
• Coordinate daily perks distribution and birthday perks processing.
• Manage trackers and reports, ensuring SL roster and monitoring files are up to date.
• Contribute to regular updates of HR systems and assist with additional tasks as assigned by the HR Manager
Qualification and requirements:
• Bachelor’s degree in human resources, AB/BS Psychology, Business Administration, or a related field.
• 2+ years of HR experience, ideally in a generalist role with exposure to case management.
• Proficiency in HRIS platforms such as Sprout and MS Office Suite.
• Strong understanding of HR policies, practices, and employment regulations.
• Excellent organizational and time-management skills with attention to detail.
• Ability to manage sensitive and confidential information with professionals
Non-negotiable skills & requirements:
Preferred Skills
• Previous experience in a client-facing or HR Business Partner role.
- Knowledge of government benefits processing and payroll adjustments