Epicareer Might not Working Properly
Learn More

Incident Management Analyst

Salary undisclosed

Checking job availability...

Original
Simplified

Responsible for managing IT incidents (disruptions) and underlying problems to restore services quickly and prevent future issues.

Responsibilities:

  • Manage IT incidents and problems to restore services quickly and prevent recurrence.
  • Coordinate major incidents, escalate when needed, and update stakeholders.
  • Ensure clear communication during and after incidents.
  • Track, report, and analyze trends for continuous improvement.

Key Skills:

  • IT systems, troubleshooting, and ITSM tools (ServiceNow, Jira, Remedy).
  • Strong problem-solving, communication, and organizational skills.
  • Customer-focused with knowledge of ITIL processes.

Qualifications:

  • Bachelor’s degree in IT or related field.
  • ITIL V4 certification (preferred).

Responsible for managing IT incidents (disruptions) and underlying problems to restore services quickly and prevent future issues.

Responsibilities:

  • Manage IT incidents and problems to restore services quickly and prevent recurrence.
  • Coordinate major incidents, escalate when needed, and update stakeholders.
  • Ensure clear communication during and after incidents.
  • Track, report, and analyze trends for continuous improvement.

Key Skills:

  • IT systems, troubleshooting, and ITSM tools (ServiceNow, Jira, Remedy).
  • Strong problem-solving, communication, and organizational skills.
  • Customer-focused with knowledge of ITIL processes.

Qualifications:

  • Bachelor’s degree in IT or related field.
  • ITIL V4 certification (preferred).