Incident Management Analyst
Salary undisclosed
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Responsible for managing IT incidents (disruptions) and underlying problems to restore services quickly and prevent future issues.
Responsibilities:
- Manage IT incidents and problems to restore services quickly and prevent recurrence.
- Coordinate major incidents, escalate when needed, and update stakeholders.
- Ensure clear communication during and after incidents.
- Track, report, and analyze trends for continuous improvement.
Key Skills:
- IT systems, troubleshooting, and ITSM tools (ServiceNow, Jira, Remedy).
- Strong problem-solving, communication, and organizational skills.
- Customer-focused with knowledge of ITIL processes.
Qualifications:
- Bachelor’s degree in IT or related field.
- ITIL V4 certification (preferred).
Responsible for managing IT incidents (disruptions) and underlying problems to restore services quickly and prevent future issues.
Responsibilities:
- Manage IT incidents and problems to restore services quickly and prevent recurrence.
- Coordinate major incidents, escalate when needed, and update stakeholders.
- Ensure clear communication during and after incidents.
- Track, report, and analyze trends for continuous improvement.
Key Skills:
- IT systems, troubleshooting, and ITSM tools (ServiceNow, Jira, Remedy).
- Strong problem-solving, communication, and organizational skills.
- Customer-focused with knowledge of ITIL processes.
Qualifications:
- Bachelor’s degree in IT or related field.
- ITIL V4 certification (preferred).