Customer Service Representative
Location: Robinsons Galleria Center, Ortigas
The Jr. Phone Banking Specialist/Customer Service Representative attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.
RESPONSIBILITIES:
- Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
- Exercises decision-making within set parameters and guidelines.
- Interfaces/interact with other teams in the bank.
QUALIFICATIONS
- Graduate from a 4-year college course
- Good listening and comprehension skills
- Adequate communication skills (preferably in English) and can adjust to the language used by the client
- Able to follow a set schedule, which may include weekends, holiday and graveyard shift
- Residing within Pasig, Mandaluyong, and Quezon City, or nearby towns/cities/localities
Location: Robinsons Galleria Center, Ortigas
The Jr. Phone Banking Specialist/Customer Service Representative attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.
RESPONSIBILITIES:
- Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
- Exercises decision-making within set parameters and guidelines.
- Interfaces/interact with other teams in the bank.
QUALIFICATIONS
- Graduate from a 4-year college course
- Good listening and comprehension skills
- Adequate communication skills (preferably in English) and can adjust to the language used by the client
- Able to follow a set schedule, which may include weekends, holiday and graveyard shift
- Residing within Pasig, Mandaluyong, and Quezon City, or nearby towns/cities/localities