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Customer Service Representative

  • Full Time, onsite
  • Bank of the Philippine Islands (BPI)
  • Quezon City, Philippines
Salary undisclosed

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Location: Robinsons Galleria Center, Ortigas

The Jr. Phone Banking Specialist/Customer Service Representative attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

RESPONSIBILITIES:

  • Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
  • Exercises decision-making within set parameters and guidelines.
  • Interfaces/interact with other teams in the bank.

QUALIFICATIONS

  • Graduate from a 4-year college course
  • Good listening and comprehension skills
  • Adequate communication skills (preferably in English) and can adjust to the language used by the client
  • Able to follow a set schedule, which may include weekends, holiday and graveyard shift
  • Residing within Pasig, Mandaluyong, and Quezon City, or nearby towns/cities/localities

Location: Robinsons Galleria Center, Ortigas

The Jr. Phone Banking Specialist/Customer Service Representative attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

RESPONSIBILITIES:

  • Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
  • Exercises decision-making within set parameters and guidelines.
  • Interfaces/interact with other teams in the bank.

QUALIFICATIONS

  • Graduate from a 4-year college course
  • Good listening and comprehension skills
  • Adequate communication skills (preferably in English) and can adjust to the language used by the client
  • Able to follow a set schedule, which may include weekends, holiday and graveyard shift
  • Residing within Pasig, Mandaluyong, and Quezon City, or nearby towns/cities/localities