Customer Success Executive (B2B) | Dayshift | Hybrid - Eastwood
Salary undisclosed
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Why join MicroSourcing?
You'll Have
As a Customer Success Executive, You Will
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Success Executive, You Will
- Provide incoming/outgoing phone support to subscribers, assist with customer troubleshooting and general subscription management.
- Look to add users to subscriptions which have free user spaces and help increase usage of each order.
- General subscriptions administration tasks as required and directed by the Customer Success Manager.
- Set up of Corporate Subscribers where additional help may be required by Sales rep where CSS is not used.
- Organise the on boarding and off boarding of staff user entitlements for all subscription systems, newsletter services and Aspermont group servers, emails etc. as directed by the Customer Success Manager.
Non-negotiables
- Previous experience of customer service or customer success is preferred, experience of working in a corporate company within B2B is essential.
- High level customer service ethos and the ability to build client rapport
- High level computer skills and an ability to grasp new concepts quickly
- The ability to work in a team environment
- Excellent time management
- Exceptional telephone manner
- Solid understanding of Aspermont ’s targeted industry sectors and relevant subscription offerings
- Strong inter-personal skills
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
Why join MicroSourcing?
You'll Have
As a Customer Success Executive, You Will
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Success Executive, You Will
- Provide incoming/outgoing phone support to subscribers, assist with customer troubleshooting and general subscription management.
- Look to add users to subscriptions which have free user spaces and help increase usage of each order.
- General subscriptions administration tasks as required and directed by the Customer Success Manager.
- Set up of Corporate Subscribers where additional help may be required by Sales rep where CSS is not used.
- Organise the on boarding and off boarding of staff user entitlements for all subscription systems, newsletter services and Aspermont group servers, emails etc. as directed by the Customer Success Manager.
Non-negotiables
- Previous experience of customer service or customer success is preferred, experience of working in a corporate company within B2B is essential.
- High level customer service ethos and the ability to build client rapport
- High level computer skills and an ability to grasp new concepts quickly
- The ability to work in a team environment
- Excellent time management
- Exceptional telephone manner
- Solid understanding of Aspermont ’s targeted industry sectors and relevant subscription offerings
- Strong inter-personal skills
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply