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Role Summary
Our client is looking for a Portfolio Coordinator to join their growing team. This role will assist with accelerating the company’s market share, portfolio offering, and global expansion. The ideal candidate must be extremely organized, have a sense of urgency, and can multitask to provide world-class customer service.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
Our client is looking for a Portfolio Coordinator to join their growing team. This role will assist with accelerating the company’s market share, portfolio offering, and global expansion. The ideal candidate must be extremely organized, have a sense of urgency, and can multitask to provide world-class customer service.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
- Assist with day-to-day communications with clients, ensuring service levels remain high and continuously improved
- Track and facilitate customer requests by updating the CRM accurately and timely
- Respond to internal and external requests within the Service Level Agreements (SLA)
- Send follow-up emails to the customers as needed
- Document and maintain the account details for each assigned account
- Send documents to the customer and complete the check-in process when returned
- Complete closeout activities, hours requests, return records, and other end-of-lease tasks as needed
- Complete special reports as needed by the End of Lease department as well as requests from the AVP of Portfolio
- A Bachelor’s degree in the related field or relevant experience
- 1-2 years of customer service experience
- Strong computer aptitude, which includes expertise with Microsoft 365 applications
- Client-focused, with a strong sense of urgency to ensure timelines are met
- Highly organized with a strong work ethic that drives results
- Effective verbal and written communication within and outside the organization
- A critical thinker and a problem solver
- Adaptable to change and flexible in a variety of work
- Eager to learn with the goal of growing and developing within the team
Role Summary
Our client is looking for a Portfolio Coordinator to join their growing team. This role will assist with accelerating the company’s market share, portfolio offering, and global expansion. The ideal candidate must be extremely organized, have a sense of urgency, and can multitask to provide world-class customer service.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
Our client is looking for a Portfolio Coordinator to join their growing team. This role will assist with accelerating the company’s market share, portfolio offering, and global expansion. The ideal candidate must be extremely organized, have a sense of urgency, and can multitask to provide world-class customer service.
WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
- Assist with day-to-day communications with clients, ensuring service levels remain high and continuously improved
- Track and facilitate customer requests by updating the CRM accurately and timely
- Respond to internal and external requests within the Service Level Agreements (SLA)
- Send follow-up emails to the customers as needed
- Document and maintain the account details for each assigned account
- Send documents to the customer and complete the check-in process when returned
- Complete closeout activities, hours requests, return records, and other end-of-lease tasks as needed
- Complete special reports as needed by the End of Lease department as well as requests from the AVP of Portfolio
- A Bachelor’s degree in the related field or relevant experience
- 1-2 years of customer service experience
- Strong computer aptitude, which includes expertise with Microsoft 365 applications
- Client-focused, with a strong sense of urgency to ensure timelines are met
- Highly organized with a strong work ethic that drives results
- Effective verbal and written communication within and outside the organization
- A critical thinker and a problem solver
- Adaptable to change and flexible in a variety of work
- Eager to learn with the goal of growing and developing within the team