Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Call Center Manager

Salary undisclosed
Checking job availability...
Original
Simplified
We're looking for a dynamic Call Centre Manager to drive performance and revenue growth across our multi-channel insurance contact center (Health, Motor, Travel, Personal Accident, and other non-life). You'll lead three teams—Sales, Renewals, and Inbound Support (20-25 telemarketers)—optimizing operations and ensuring exceptional service. This role requires a results-oriented leader with a strong sales focus, full-time availability, flexibility for peak periods, and occasional weekend support.

Team Leadership & Development
  • Cultivate High-Performing Teams: Design and implement comprehensive training programs for new and existing staff across Sales, Renewals, and Inbound Support. Focus on developing robust product knowledge, exceptional communication skills, and technical proficiency.
  • Foster Continuous Improvement: Create a culture of ongoing learning and development to ensure consistent skill enhancement across all teams.

Performance Management & Optimization
  • Drive Target Achievement: Establish and monitor key performance indicators (KPIs) aligned with company objectives, including:
    • Sales conversion rates
    • Revenue targets
    • Customer satisfaction scores
    • First call resolution rates
    • Average handling time
    • Service level agreements (SLAs)
    • Quality assurance scores
  • Implement Performance Improvement Plans: Proactively address underperformance through targeted support and resources.
Qualifications
  • Bachelor's degree in Business Administration, Management, or related field (Master's preferred).
  • 5+ years of progressive call center management experience, including 3+ years in senior leadership.
  • Demonstrated success in leading diverse call center teams (sales, service, support).
  • Proficiency in call center management software, CRM systems, and advanced Excel for data analysis.
We're looking for a dynamic Call Centre Manager to drive performance and revenue growth across our multi-channel insurance contact center (Health, Motor, Travel, Personal Accident, and other non-life). You'll lead three teams—Sales, Renewals, and Inbound Support (20-25 telemarketers)—optimizing operations and ensuring exceptional service. This role requires a results-oriented leader with a strong sales focus, full-time availability, flexibility for peak periods, and occasional weekend support.

Team Leadership & Development
  • Cultivate High-Performing Teams: Design and implement comprehensive training programs for new and existing staff across Sales, Renewals, and Inbound Support. Focus on developing robust product knowledge, exceptional communication skills, and technical proficiency.
  • Foster Continuous Improvement: Create a culture of ongoing learning and development to ensure consistent skill enhancement across all teams.

Performance Management & Optimization
  • Drive Target Achievement: Establish and monitor key performance indicators (KPIs) aligned with company objectives, including:
    • Sales conversion rates
    • Revenue targets
    • Customer satisfaction scores
    • First call resolution rates
    • Average handling time
    • Service level agreements (SLAs)
    • Quality assurance scores
  • Implement Performance Improvement Plans: Proactively address underperformance through targeted support and resources.
Qualifications
  • Bachelor's degree in Business Administration, Management, or related field (Master's preferred).
  • 5+ years of progressive call center management experience, including 3+ years in senior leadership.
  • Demonstrated success in leading diverse call center teams (sales, service, support).
  • Proficiency in call center management software, CRM systems, and advanced Excel for data analysis.