Customer Service Representative

Job Description

As a Customer Service Representative, you will be the primary point of contact for our valued customers. You will play a crucial role in ensuring customer satisfaction and providing support to resolve inquiries, issues, and concerns. Your communication skills, problem-solving abilities, and dedication to customer service will be essential in this role.

Job Details

Work Onsite - Eastwood Libis, Quezon City

Monday to Friday | 5:00 AM to 2 PM Manila Time

• Following the New Zealand Holidays
  
  

Responsibilities

• Respond to customer inquiries via phone, email, and Facebook in a professional and friendly manner.
• Provide accurate and timely information and assist with product enquires, tracking, returns, refunds and ensuring a seamless experience.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-call resolution.
• Document customer interactions and maintain accurate records of customer information.
• Collaborate with other departments to address customer concerns and facilitate issue resolution.
• Identify and report product or service quality issues to the appropriate teams.
• Stay up to date with product knowledge.
• Meet or exceed performance targets, including response times and customer satisfaction ratings.
• Continuously seek opportunities for process improvement and customer service enhancement.
• Handle special projects and tasks as assigned by the Customer Service Manager.
  
  

Qualifications

• High school diploma or equivalent (associate's or bachelor's degree is a plus).
• Previous customer service experience is essential.
• Experience with Australian or New Zealand processes is a strong advantage for this role.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficient in using customer service software and tools.
• Familiarity with the products or services offered by the company.
• Positive attitude and a commitment to delivering outstanding customer service.

Job Description

As a Customer Service Representative, you will be the primary point of contact for our valued customers. You will play a crucial role in ensuring customer satisfaction and providing support to resolve inquiries, issues, and concerns. Your communication skills, problem-solving abilities, and dedication to customer service will be essential in this role.

Job Details

Work Onsite - Eastwood Libis, Quezon City

Monday to Friday | 5:00 AM to 2 PM Manila Time

• Following the New Zealand Holidays
  
  

Responsibilities

• Respond to customer inquiries via phone, email, and Facebook in a professional and friendly manner.
• Provide accurate and timely information and assist with product enquires, tracking, returns, refunds and ensuring a seamless experience.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-call resolution.
• Document customer interactions and maintain accurate records of customer information.
• Collaborate with other departments to address customer concerns and facilitate issue resolution.
• Identify and report product or service quality issues to the appropriate teams.
• Stay up to date with product knowledge.
• Meet or exceed performance targets, including response times and customer satisfaction ratings.
• Continuously seek opportunities for process improvement and customer service enhancement.
• Handle special projects and tasks as assigned by the Customer Service Manager.
  
  

Qualifications

• High school diploma or equivalent (associate's or bachelor's degree is a plus).
• Previous customer service experience is essential.
• Experience with Australian or New Zealand processes is a strong advantage for this role.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficient in using customer service software and tools.
• Familiarity with the products or services offered by the company.
• Positive attitude and a commitment to delivering outstanding customer service.