Customer Success Specialist (Remote Outbound)
Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
- Prepare and send price quotes through chats and emails within the agreed SLA - 30 minutes
- Perform quality checks on documents or videos prior to delivery to clients
- Close deals with global customers (mainly from the US) by scheduled meetings and strategic calls conducted upon receipt of the inquiry to discover customer pains
- Increase customer retention by resolving customer complaints thru critical analyzation of the cause of the issue and later on come up with the best resolution on a timely and efficient manner
- Establish strong positive customer relation to build repeat business and promoters contributing quality referrals
- Make atleast 50 phone calls (mix of retention, courting and complaint) a day with both active and dormant accounts
- Work independently at home (rotational shift, 5-6days/week)
Qualifications
- Excellent verbal and written English communication skills with neutral accent
- Minimum 2 years of outbound Sales experience
- Customer-service focused (preferably with at least 5yrs BPO experience)
- Highly-developed computer skills (MS Office, Gmail, CRM)
- Strong analytical and problem-solving skills
- Ability to work under stress and pressure
- Reliable, organized, highly motivated and confident
Job Type: Full-time
Job Description
- Prepare and send price quotes through chats and emails within the agreed SLA - 30 minutes
- Perform quality checks on documents or videos prior to delivery to clients
- Close deals with global customers (mainly from the US) by scheduled meetings and strategic calls conducted upon receipt of the inquiry to discover customer pains
- Increase customer retention by resolving customer complaints thru critical analyzation of the cause of the issue and later on come up with the best resolution on a timely and efficient manner
- Establish strong positive customer relation to build repeat business and promoters contributing quality referrals
- Make atleast 50 phone calls (mix of retention, courting and complaint) a day with both active and dormant accounts
- Work independently at home (rotational shift, 5-6days/week)
Qualifications
- Excellent verbal and written English communication skills with neutral accent
- Minimum 2 years of outbound Sales experience
- Customer-service focused (preferably with at least 5yrs BPO experience)
- Highly-developed computer skills (MS Office, Gmail, CRM)
- Strong analytical and problem-solving skills
- Ability to work under stress and pressure
- Reliable, organized, highly motivated and confident
Job Type: Full-time