Operations Coordinator (ZR_20312_JOB)

This is a remote position.

Job Title: Finance Coordinator

Work Schedule: Monday to Friday, 40 hours per week, Flexible During Client Business Hours (Sydney, Australia Time)

Position Overview

The Finance Coordinator is responsible for overseeing daily administrative, financial, and operational functions, ensuring seamless coordination between clients, tutors, and internal teams. The role plays a critical part in maintaining efficiency, compliance, and data integrity across multiple systems while supporting the company’s long-term growth and service quality.

________________________________________

Key Responsibilities

Operations & Client Management:

• Maintain an up-to-date list of active and inactive clients in the BANG system.
• Track and manage client session hours to ensure accurate record-keeping.
• Oversee tutor and client matching to optimize learning outcomes and satisfaction.
• Provide basic troubleshooting and support for the BANG system to ensure seamless functionality.
• Identify and implement process improvements to enhance operational efficiency.
  
  

Administrative & Communication Management

• Manage daily email correspondence, including role-based and work emails from clients and tutors, ensuring timely and professional responses.
• Create, review, and maintain policies, procedures, service agreements, and contract documents for clients, tutors, and staff members, ensuring compliance with industry standards and regulations.
• Coordinate with the ICT team to set up and manage email accounts, extension numbers, and other digital infrastructure for new team members.
• Delegate and coordinate tasks among administrative staff, recruitment teams, and education consultants to streamline operations.
• Develop and maintain communication platforms such as Jam Cyber, WhatsApp, and other tools to enhance team collaboration and client engagement.
• Serve as the primary administrator for critical office applications, including DocuSign, Indeed, Ezidebit, and other digital platforms.
  
  

Finance & Payroll Processing

• Prepare, process, and validate payroll for tutors and staff, ensuring accuracy before endorsing it to the bookkeeper for final payment processing.
• Generate Australian Super Member ID Numbers for new tutors and ensure compliance with superannuation requirements.
• Oversee and manage the creation, processing, and maintenance of invoices, quotes, and billing for clients.
• Maintain accurate financial records and support audits, reconciliations, and reporting as needed.
  
  

Strategic & Compliance Management

• Develop and implement best practices for administrative, financial, and operational workflows.
• Ensure all policies and procedures align with legal, compliance, and company standards.
• Monitor and update contracts, service agreements, and operational guidelines to reflect industry changes.
• Work collaboratively with leadership to improve processes, minimize risks, and enhance efficiency.
  
  

Internal IT & Technical Support

• Provide basic troubleshooting and internal IT support for office applications and business tools.
• Liaise with external IT teams or service providers when advanced technical support is needed.
• Monitor and maintain data security protocols across digital systems.
  
  

Requirements

Required Skills & Qualifications:

• Strong organizational and multitasking abilities to manage multiple priorities efficiently.
• Experience in payroll processing, invoicing, and financial documentation.
• Proficiency in all office applications, particularly Google Sheets, Google Docs, and Microsoft Office (Excel, Word, Outlook, etc.).
• Excellent verbal and written communication skills to coordinate across multiple teams and stakeholders.
• Ability to draft, review, and implement policies, procedures, service agreements, and contract documents for clients, tutors, and staff members.
• Strong problem-solving skills with an ability to identify gaps and implement solutions.
• High attention to detail and ability to ensure compliance with internal policies and external regulations.
• Experience in team coordination and delegation to improve workflow efficiency.

This is a remote position.

Job Title: Finance Coordinator

Work Schedule: Monday to Friday, 40 hours per week, Flexible During Client Business Hours (Sydney, Australia Time)

Position Overview

The Finance Coordinator is responsible for overseeing daily administrative, financial, and operational functions, ensuring seamless coordination between clients, tutors, and internal teams. The role plays a critical part in maintaining efficiency, compliance, and data integrity across multiple systems while supporting the company’s long-term growth and service quality.

________________________________________

Key Responsibilities

Operations & Client Management:

• Maintain an up-to-date list of active and inactive clients in the BANG system.
• Track and manage client session hours to ensure accurate record-keeping.
• Oversee tutor and client matching to optimize learning outcomes and satisfaction.
• Provide basic troubleshooting and support for the BANG system to ensure seamless functionality.
• Identify and implement process improvements to enhance operational efficiency.
  
  

Administrative & Communication Management

• Manage daily email correspondence, including role-based and work emails from clients and tutors, ensuring timely and professional responses.
• Create, review, and maintain policies, procedures, service agreements, and contract documents for clients, tutors, and staff members, ensuring compliance with industry standards and regulations.
• Coordinate with the ICT team to set up and manage email accounts, extension numbers, and other digital infrastructure for new team members.
• Delegate and coordinate tasks among administrative staff, recruitment teams, and education consultants to streamline operations.
• Develop and maintain communication platforms such as Jam Cyber, WhatsApp, and other tools to enhance team collaboration and client engagement.
• Serve as the primary administrator for critical office applications, including DocuSign, Indeed, Ezidebit, and other digital platforms.
  
  

Finance & Payroll Processing

• Prepare, process, and validate payroll for tutors and staff, ensuring accuracy before endorsing it to the bookkeeper for final payment processing.
• Generate Australian Super Member ID Numbers for new tutors and ensure compliance with superannuation requirements.
• Oversee and manage the creation, processing, and maintenance of invoices, quotes, and billing for clients.
• Maintain accurate financial records and support audits, reconciliations, and reporting as needed.
  
  

Strategic & Compliance Management

• Develop and implement best practices for administrative, financial, and operational workflows.
• Ensure all policies and procedures align with legal, compliance, and company standards.
• Monitor and update contracts, service agreements, and operational guidelines to reflect industry changes.
• Work collaboratively with leadership to improve processes, minimize risks, and enhance efficiency.
  
  

Internal IT & Technical Support

• Provide basic troubleshooting and internal IT support for office applications and business tools.
• Liaise with external IT teams or service providers when advanced technical support is needed.
• Monitor and maintain data security protocols across digital systems.
  
  

Requirements

Required Skills & Qualifications:

• Strong organizational and multitasking abilities to manage multiple priorities efficiently.
• Experience in payroll processing, invoicing, and financial documentation.
• Proficiency in all office applications, particularly Google Sheets, Google Docs, and Microsoft Office (Excel, Word, Outlook, etc.).
• Excellent verbal and written communication skills to coordinate across multiple teams and stakeholders.
• Ability to draft, review, and implement policies, procedures, service agreements, and contract documents for clients, tutors, and staff members.
• Strong problem-solving skills with an ability to identify gaps and implement solutions.
• High attention to detail and ability to ensure compliance with internal policies and external regulations.
• Experience in team coordination and delegation to improve workflow efficiency.