Customer Support- Financial Tech Account
Salary undisclosed
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Customer Support Associate
We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting for our world class Fintech client.
Responsibilities and Duties
Start your day by logging into your systems and reading over all relevant updates
Daily huddle, to discuss new updates
Log into your shift according to your schedule:
• Phone or Live chat shift
• Be available for live contacts to come in
• Help customers by understanding their queries and providing solutions
Searching the knowledge base and FAQ for relevant information to provide solutions
Communicate with Operations or KYC teams through internal ticketing system, if the case needs their input
Escalate tickets to internal team, if needed
Work through the email queue from the oldest emails to the newest
Help customers by understanding their queries and providing solutions
Searching the knowledge base and FAQ for relevant information to provide solutions
Communicate with Operations or KYC teams through internal ticketing system, if the case needs their input.
Escalate tickets to internal team, if needed
Qualifications
Great level of understanding English, capable of working with English tooling and
Knowledge Base
Ability to multi-task and take responsibility in challenging situations
Able to adjust to a fast-paced environment / constant changes
Problem solving mindset with strong attention to detail
Ability to take ownership of contact to provide resolution to client
Ability to provide and receive feedback (it’s a two-way street)
Has a growth mindset with the desire to learn / keep learning
Basic Computer skills with min typing speed of >25
We are ideally looking for someone who has worked in customer services before, but
We are willing to work with the right person, whatever their experience if they have a
passion for helping customers.
Here's a glimpse of what we offer:
• ₱25K Salary Package
• ₱20K Sign-on Bonus (T&C apply)
• HMO and Company Benefits
• Annual Salary Increase (performance-based)
Additional Details:
Work Location: 19th Floor, 6783 Robinsons Summit Center, Ayala Avenue, Makati City (near Ayala Triangle Gardens)
Start Date: February 26, 2025
Shifting Schedule
We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting for our world class Fintech client.
Responsibilities and Duties
Start your day by logging into your systems and reading over all relevant updates
Daily huddle, to discuss new updates
Log into your shift according to your schedule:
• Phone or Live chat shift
• Be available for live contacts to come in
• Help customers by understanding their queries and providing solutions
Searching the knowledge base and FAQ for relevant information to provide solutions
Communicate with Operations or KYC teams through internal ticketing system, if the case needs their input
Escalate tickets to internal team, if needed
Work through the email queue from the oldest emails to the newest
Help customers by understanding their queries and providing solutions
Searching the knowledge base and FAQ for relevant information to provide solutions
Communicate with Operations or KYC teams through internal ticketing system, if the case needs their input.
Escalate tickets to internal team, if needed
Qualifications
Great level of understanding English, capable of working with English tooling and
Knowledge Base
Ability to multi-task and take responsibility in challenging situations
Able to adjust to a fast-paced environment / constant changes
Problem solving mindset with strong attention to detail
Ability to take ownership of contact to provide resolution to client
Ability to provide and receive feedback (it’s a two-way street)
Has a growth mindset with the desire to learn / keep learning
Basic Computer skills with min typing speed of >25
We are ideally looking for someone who has worked in customer services before, but
We are willing to work with the right person, whatever their experience if they have a
passion for helping customers.
Here's a glimpse of what we offer:
• ₱25K Salary Package
• ₱20K Sign-on Bonus (T&C apply)
• HMO and Company Benefits
• Annual Salary Increase (performance-based)
Additional Details:
Work Location: 19th Floor, 6783 Robinsons Summit Center, Ayala Avenue, Makati City (near Ayala Triangle Gardens)
Start Date: February 26, 2025
Shifting Schedule