Retail Sales Specialist

About our Company

Philippine Span Asia Carrier Corp. is the Philippines' most trusted logistics partner.

With 50 years of experience in the industry, we have the most significant shipping capacity complemented by the largest container fleet in the country. We serve 16 major ports in the country, namely: Luzon: Manila; Visayas: Bacolod, Cebu, Dumaguete, Iloilo and Tagbilaran; Mindanao: Butuan/Surigao, Cagayan de Oro/Iligan, Cotabato, Dipolog, Davao, General Santos, Ozamiz/Dipolog, and Zamboanga.

As we stay ahead of innovation, we constantly invest in terminal support equipment. We are now equipped with the most modern hauling fleet and youngest lifting equipment to ensure timely cargo delivery. Our strategically located container yards with efficient warehouse spaces ensure that cargoes are kept safe and secured.

We have one of the broadest portfolios of shipping services: Port-to-Port and Door-to-Door Containerized Cargo, Reefer Containerized Cargo, Breakbulk and Loose Cargo Handling, Rolling Cargo, Less Container Load Consolidation, and Forwarding. PSACC will move forward together toward your business success because your success is also our success.

PSACC is Moving With You.

About the Job

The Regional Key Account Sales Specialist (Retail) responsible for driving PSACC Sales by managing and handling clients, building long-term strategic partnership with the clients by developing long term goals, conducting constant collaboration and alignment.

The incumbent, negotiate contracts, maintain existing clients, grow clientele, and establish relationship-building plans.

Sales Acumen

Ensures to achieve the set sales target by acquiring new clients and maintaining existing clients.

1. Work closely with the Head of Regional Key Account Department to identify sales forecasts and potential sales and ensure that these targets are met.
2. Identify prospective and potential clients through sales calls, sales visits, and providing PSACC’s validated rates and portfolio.
3. Obtaining referrals from the current clientele to widen the sales pipeline and convert this leads to clients.
4. Consistently meet monthly sales value goals, quarterly target and YTD sales performance in accordance with team/organizational goals.

Collection

Monitoring the collection per account to achieve the collection target

1. Support collectors by coordinating and following up clients on collection.
2. Monitor and manage a portfolio of delinquent accounts to ensure timely and effective collections and develop strategies to improve recovery rates and reduce outstanding debts
3. Manage clients with high DSO accounts by conducting client visits.

Customer Engagement

Ensures regular customer engagement and leads negotiation on business matters.

1. Meet with the client and gather feedback regarding rates and other issues to make continuous improvements
2. Negotiate and renew agreements and contracts and ensure that these are up to date and aligned with the customer's evolving needs.
3. Work closely with cross-functional teams, including, Marketing, Sales Support, Shore Operations and other divisions, to meet and improve the service value that PSACC provides to the clients.
4. Recognize customer needs and get insights for improving the product portfolio based on interactions with and feedback from customers.

Claims Management

To maintain or lower down the client claim by setting standards on checking both in stuffing up the delivery at destination.

1. Coordinate with the Claims Team in the investigation of the claim and determine the validity, reviewing supporting documents and checking the evidence.
2. Collaborate with the shore operation and especially the consignee to address the issue and provide an action plan.
3. Oversee the execution of the plan.

Job Qualifications

• Bachelor Degree like Sales and Marketing or other related courses.
• Minimum of 3 years of experience in the in sales, customer service and client engagement
• Sales Management
• Customer Engagement and relationship building skills
• Negotiation skills
• Strategic and analytical thinking skills.
• With result-oriented mindset
• A deep understanding of the industry in which the organization operates
• Organizational, planning and time management skills.
• Diligent with great attention to detail
• Accepts correction and constructive criticism.
• With high levels of honesty, integrity, reliability and commitment.
• With high sense of urgency
• Can easily adapt into a fast-paced working environment
• Non - compromising work standards, integrity and ethical practices
• Works well under pressure
• Team oriented
• Willing to travel

About our Company

Philippine Span Asia Carrier Corp. is the Philippines' most trusted logistics partner.

With 50 years of experience in the industry, we have the most significant shipping capacity complemented by the largest container fleet in the country. We serve 16 major ports in the country, namely: Luzon: Manila; Visayas: Bacolod, Cebu, Dumaguete, Iloilo and Tagbilaran; Mindanao: Butuan/Surigao, Cagayan de Oro/Iligan, Cotabato, Dipolog, Davao, General Santos, Ozamiz/Dipolog, and Zamboanga.

As we stay ahead of innovation, we constantly invest in terminal support equipment. We are now equipped with the most modern hauling fleet and youngest lifting equipment to ensure timely cargo delivery. Our strategically located container yards with efficient warehouse spaces ensure that cargoes are kept safe and secured.

We have one of the broadest portfolios of shipping services: Port-to-Port and Door-to-Door Containerized Cargo, Reefer Containerized Cargo, Breakbulk and Loose Cargo Handling, Rolling Cargo, Less Container Load Consolidation, and Forwarding. PSACC will move forward together toward your business success because your success is also our success.

PSACC is Moving With You.

About the Job

The Regional Key Account Sales Specialist (Retail) responsible for driving PSACC Sales by managing and handling clients, building long-term strategic partnership with the clients by developing long term goals, conducting constant collaboration and alignment.

The incumbent, negotiate contracts, maintain existing clients, grow clientele, and establish relationship-building plans.

Sales Acumen

Ensures to achieve the set sales target by acquiring new clients and maintaining existing clients.

1. Work closely with the Head of Regional Key Account Department to identify sales forecasts and potential sales and ensure that these targets are met.
2. Identify prospective and potential clients through sales calls, sales visits, and providing PSACC’s validated rates and portfolio.
3. Obtaining referrals from the current clientele to widen the sales pipeline and convert this leads to clients.
4. Consistently meet monthly sales value goals, quarterly target and YTD sales performance in accordance with team/organizational goals.

Collection

Monitoring the collection per account to achieve the collection target

1. Support collectors by coordinating and following up clients on collection.
2. Monitor and manage a portfolio of delinquent accounts to ensure timely and effective collections and develop strategies to improve recovery rates and reduce outstanding debts
3. Manage clients with high DSO accounts by conducting client visits.

Customer Engagement

Ensures regular customer engagement and leads negotiation on business matters.

1. Meet with the client and gather feedback regarding rates and other issues to make continuous improvements
2. Negotiate and renew agreements and contracts and ensure that these are up to date and aligned with the customer's evolving needs.
3. Work closely with cross-functional teams, including, Marketing, Sales Support, Shore Operations and other divisions, to meet and improve the service value that PSACC provides to the clients.
4. Recognize customer needs and get insights for improving the product portfolio based on interactions with and feedback from customers.

Claims Management

To maintain or lower down the client claim by setting standards on checking both in stuffing up the delivery at destination.

1. Coordinate with the Claims Team in the investigation of the claim and determine the validity, reviewing supporting documents and checking the evidence.
2. Collaborate with the shore operation and especially the consignee to address the issue and provide an action plan.
3. Oversee the execution of the plan.

Job Qualifications

• Bachelor Degree like Sales and Marketing or other related courses.
• Minimum of 3 years of experience in the in sales, customer service and client engagement
• Sales Management
• Customer Engagement and relationship building skills
• Negotiation skills
• Strategic and analytical thinking skills.
• With result-oriented mindset
• A deep understanding of the industry in which the organization operates
• Organizational, planning and time management skills.
• Diligent with great attention to detail
• Accepts correction and constructive criticism.
• With high levels of honesty, integrity, reliability and commitment.
• With high sense of urgency
• Can easily adapt into a fast-paced working environment
• Non - compromising work standards, integrity and ethical practices
• Works well under pressure
• Team oriented
• Willing to travel