Company Description
TELUS is a purpose-driven company that provides technology solutions to make lives safer and easier. The team is inclusive, spirited, and passionate about empowering customers, communities, and each other. TELUS offers a supportive environment where employees can thrive, explore interests, and make a difference in communities and the planet.
Role Description
This is a full-time on-site Customer Service Representative role located in Taguig. The Customer Service Representative will be responsible for providing excellent customer support for a Mass Media campaign, assisting customers regarding basic troubleshooting concerns, billing, general account inquiry, upsell first or third party products or services on eligible inbound calls.
Qualifications
- Customer Service Representatives and Customer Support skills
- Experience in basic troubleshooting (password reset, website navigation, account management, etc.)
- Related experience with sales/upselling is a plus
- Excellent communication and problem-solving abilities
- Strong interpersonal skills and empathy
- Ability to work under pressure and handle challenging situations
Company Description
TELUS is a purpose-driven company that provides technology solutions to make lives safer and easier. The team is inclusive, spirited, and passionate about empowering customers, communities, and each other. TELUS offers a supportive environment where employees can thrive, explore interests, and make a difference in communities and the planet.
Role Description
This is a full-time on-site Customer Service Representative role located in Taguig. The Customer Service Representative will be responsible for providing excellent customer support for a Mass Media campaign, assisting customers regarding basic troubleshooting concerns, billing, general account inquiry, upsell first or third party products or services on eligible inbound calls.
Qualifications
- Customer Service Representatives and Customer Support skills
- Experience in basic troubleshooting (password reset, website navigation, account management, etc.)
- Related experience with sales/upselling is a plus
- Excellent communication and problem-solving abilities
- Strong interpersonal skills and empathy
- Ability to work under pressure and handle challenging situations